Customer success stories

Discover how Gladly has helped brands of all sizes and types boost productivity, reduce costs, grow their business, and deliver radically personal service to customers.

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Featured customer

A smiling man holds a MaryRuth's multivitamin bottle in a modern kitchen, conveying health and wellness. Shelving and kitchenware are in the background.
How MaryRuth's simplified support and scaled their brand

Testimonials from people behind the brands

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How Crate & Barrel elevated service with Gladly | Video testimonial

See the impact firsthand — watch the Crate & Barrel story below

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Grow support without growing headcount

See how small teams use Gladly and AI to resolve common questions, keep context in one place, and stay personal as volume grows.

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Real stories. Real results.

Rated best in the industry

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Badge image displaying "Best Results" for Fall 2025, featuring a red G2 logo in the top right corner. The design is clean and professional.
Award badge reading "Best Relationship" for Fall 2025. It features the logo "G2" in the top right corner with a teal border at the bottom.
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See what Gladly could do for your team

Tell us about your team, channels, and goals, and we’ll show you how brands like yours use Gladly to boost productivity, reduce costs, and deliver more personal, long-term customer relationships.