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Best Customer Success Software with Playbooks Capabilities
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of
Users
- Customer Success Manager
- Senior Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 58% Mid-Market
- 34% Enterprise
Gainsight Customer Success Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
110
Centralized Information
62
Visibility
52
Customer Support
46
Data Centralization
41
Cons
Missing Features
26
Not Intuitive
25
Limitations
24
Complexity
23
Steep Learning Curve
21
Gainsight Customer Success features and usability ratings that predict user satisfaction
8.5
Scalability
Average: 8.8
8.1
Workflow Capability
Average: 8.7
8.4
Performance & Reliability
Average: 8.9
8.0
Ease of Use
Average: 8.9
Seller Details
HQ Location
San Francisco, CATwitter
@GainsightHQ13,253 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you
Users
- Customer Success Manager
- Director of Customer Success
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 63% Mid-Market
- 28% Small-Business
ChurnZero Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
122
Customer Support
88
Helpful
77
Automation
71
Efficiency
66
Cons
Learning Curve
53
Not Intuitive
39
Complexity
33
Steep Learning Curve
31
Missing Features
30
ChurnZero features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
8.7
Workflow Capability
Average: 8.7
9.2
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.9
Seller Details
HQ Location
Washington, District of ColumbiaTwitter
@churnzero1,845 Twitter followers
(2,854)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Customer Success software
View top Consulting Services for HubSpot Service Hub
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with
Users
- Customer Success Manager
- Customer Success Specialist
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 60% Small-Business
- 37% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
354
Features
230
Helpful
164
Case Management
147
Efficiency
142
Cons
Missing Features
126
Limited Features
97
Limited Customization
85
Lack of Features
81
Ticket Management
79
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.5
Scalability
Average: 8.8
8.6
Workflow Capability
Average: 8.7
8.7
Performance & Reliability
Average: 8.9
8.6
Ease of Use
Average: 8.9
Seller Details
HQ Location
Cambridge, MATwitter
@HubSpot797,133 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c
Users
- Customer Success Manager
- Head of Customer Success
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 60% Mid-Market
- 32% Small-Business
Planhat Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Customer Support
96
Helpful
64
Positive Experience
63
Customization
62
Cons
Learning Curve
55
Integration Issues
38
Missing Features
35
Steep Learning Curve
35
Complexity
34
Planhat features and usability ratings that predict user satisfaction
8.8
Scalability
Average: 8.8
8.5
Workflow Capability
Average: 8.7
8.5
Performance & Reliability
Average: 8.9
8.3
Ease of Use
Average: 8.9
Seller Details
HQ Location
Stockholm, Stockholm CountyTwitter
@Planhat1,049 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Vitally is the AI-powered Customer Success Platform built to help Customer Success teams, CS Ops leaders, and revenue-driven organizations deliver exceptional customer experiences, overcome challenges
Users
- Customer Success Manager
- CSM
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 55% Mid-Market
- 41% Small-Business
Vitally Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
141
Customization
61
Integrations
57
Intuitive
50
Centralized Information
46
Cons
Complexity
40
Integration Issues
30
Not Intuitive
27
Missing Functionality
26
Learning Curve
22
Vitally features and usability ratings that predict user satisfaction
8.8
Scalability
Average: 8.8
8.5
Workflow Capability
Average: 8.7
8.8
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.9
Seller Details
HQ Location
New YorkTwitter
@vitally_io481 Twitter followers
Entry Level Price:Contact Us
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Totango is a trusted Customer Success Platform designed to assist enterprises drive growth and deliver exceptional value to their customers. This suite incorporates three key products: Totango Custome
Users
- Customer Success Manager
- CSM
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 57% Mid-Market
- 22% Small-Business
Totango Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
217
Helpful
107
Customer Support
103
Customization
102
Efficiency
94
Cons
Learning Curve
95
Integration Issues
74
Missing Features
62
Steep Learning Curve
57
Limited Customization
53
Totango features and usability ratings that predict user satisfaction
8.3
Scalability
Average: 8.8
8.0
Workflow Capability
Average: 8.7
8.2
Performance & Reliability
Average: 8.9
8.2
Ease of Use
Average: 8.9
Seller Details
HQ Location
Redwood City, CATwitter
@Totango7,387 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and pow
Users
- Customer Success Manager
- Senior Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 62% Small-Business
- 34% Mid-Market
Custify Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
108
Customer Support
71
Automation
46
Intuitive
45
Centralized Information
38
Cons
Missing Features
21
Email Functionality
16
Limited Customization
16
Integration Issues
12
Not Intuitive
12
Custify features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
8.9
Workflow Capability
Average: 8.7
9.2
Performance & Reliability
Average: 8.9
9.1
Ease of Use
Average: 8.9
Seller Details
Twitter
@CustifySRL633 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps busines
Users
- Customer Success Manager
- Senior Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 75% Mid-Market
- 13% Small-Business
Catalyst Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
101
User Interface
48
Integrations
46
Intuitive
46
Helpful
43
Cons
Integration Issues
30
Learning Curve
27
Missing Features
26
Tool Limitations
18
Slow Performance
16
Catalyst features and usability ratings that predict user satisfaction
8.6
Scalability
Average: 8.8
8.2
Workflow Capability
Average: 8.7
8.5
Performance & Reliability
Average: 8.9
8.8
Ease of Use
Average: 8.9
Seller Details
HQ Location
Redwood City, CATwitter
@Totango7,387 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Account Management Software Reimagined Prioritize customer retention. Accelerate revenue growth. Transform client relationships. Scale your team with ease. Kapta's software allows Account Management
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 56% Mid-Market
- 39% Small-Business
Kapta Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Account Management
1
Customer Support
1
Efficiency
1
Intuitive
1
Reporting
1
Cons
This product has not yet received any negative sentiments.
Kapta features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
9.2
Workflow Capability
Average: 8.7
9.1
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.9
Seller Details
Twitter
@kapta1,547 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for
Users
- Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 73% Mid-Market
- 22% Small-Business
CustomerSuccessBox features and usability ratings that predict user satisfaction
8.6
Scalability
Average: 8.8
8.7
Workflow Capability
Average: 8.7
8.5
Performance & Reliability
Average: 8.9
8.6
Ease of Use
Average: 8.9
Seller Details
Twitter
@CustSuccessBox746 Twitter followers
Entry Level Price:Free
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Empowering product-led teams. Salesmachine connects with your product and provides your team with the necessary insights and tools to engage with the right user at the right time with the right conte
Users
- Customer Success Manager
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 69% Small-Business
- 29% Mid-Market
Salesmachine features and usability ratings that predict user satisfaction
7.6
Scalability
Average: 8.8
8.4
Workflow Capability
Average: 8.7
7.7
Performance & Reliability
Average: 8.9
8.0
Ease of Use
Average: 8.9
Seller Details
Twitter
@salesmachine_io3,341 Twitter followers
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