Introducing G2.ai, the future of software buying.Try now
Best Incident Management Software with Ticket Prioritization Capabilities
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
Coming Soon
Get Trending Incident Management Products in Your Inbox
A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.
(954)4.3 out of 5
7th Easiest To Use in Incident Management software
View top Consulting Services for Jira Service Management
Entry Level Price:0 /agent/month
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 42% Mid-Market
- 38% Enterprise
Jira Service Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Automation
25
Ticket Management
25
Tracking Ease
24
Features
23
Cons
Learning Curve
30
Steep Learning Curve
23
Complexity
22
Complex Setup
15
Complex UI
12
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Sydney and San FranciscoTwitter
@Atlassian105,537 Twitter followers
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat
Users
- Software Engineer
- System Engineer
Industries
- Information Technology and Services
- Financial Services
Market Segment
- 64% Enterprise
- 25% Mid-Market
xMatters Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
70
Ease of Use
60
Alert Management
55
Notifications
46
Integrations
43
Cons
Complexity
33
Learning Curve
25
Difficult Setup
15
Difficult Learning
13
Integration Issues
13
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.3
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Vienna, VATwitter
@Everbridge4,792 Twitter followers
Entry Level Price:$19.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience
Users
- IT Manager
- IT Director
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 61% Mid-Market
- 21% Enterprise
Freshservice Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
72
Features
41
Automation
39
Easy Setup
30
Integrations
30
Cons
Missing Features
24
Learning Curve
19
Limited Features
19
Limited Customization
17
Poor Reporting
14
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.9
7.8
AI Text Generation
Average: 7.3
Seller Details
HQ Location
San Mateo, CATwitter
@FreshworksInc19,080 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 43% Mid-Market
- 38% Enterprise
PagerDuty Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Notifications
20
Alerting System
19
Alert Management
17
Ease of Use
16
Easy Integrations
15
Cons
Expensive
11
Alert Issues
10
Pricing Issues
8
Complexity
6
Limited Features
6
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
Seller Details
HQ Location
San Francisco, CATwitter
@pagerduty24,680 Twitter followers
Entry Level Price:$39.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t
Users
- IT Manager
- Systems Administrator
Industries
- Information Technology and Services
- Hospital & Health Care
Market Segment
- 68% Mid-Market
- 24% Enterprise
SolarWinds Service Desk Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Asset Management
7
Ticketing System
7
User Interface
7
Ticket Management
6
Cons
Insufficient Information
4
Missing Features
4
Asset Management
3
Expensive
3
Ticketing Issues
3
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
8.4
Constant Monitoring
Average: 8.9
5.9
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Austin, TXTwitter
@solarwinds19,710 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
XurrentIMR (formerly Zenduty) is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and tic
Users
- Software Engineer
- Senior Software Engineer
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 50% Mid-Market
- 27% Small-Business
Xurrent IMR Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Alert Management
27
Integrations
19
Customer Support
15
User Interface
15
Cons
Notification Issues
7
Missing Features
6
Feature Issues
5
Limited Customization
4
Limited Features
4
Xurrent IMR features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lifecycle Visualization
Average: 8.7
9.0
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Santa Barbara, USTwitter
@4me260 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automatio
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 52% Enterprise
- 30% Mid-Market
OpsRamp Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
1
Customer Support
1
Customizability
1
Dashboard Quality
1
Ease of Use
1
Cons
Expensive
1
High Licensing Cost
1
Pricing Issues
1
Slow Performance
1
OpsRamp features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 9.1
7.7
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.9
10.0
AI Text Generation
Average: 7.3
Seller Details
Twitter
@OpsRamp1,482 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod
Users
- Developer
- Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 56% Enterprise
- 38% Small-Business
BigPanda Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Easy Integrations
1
Incident Management
1
Cons
This product has not yet received any negative sentiments.
BigPanda features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.4
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Twitter
@bigpanda3,080 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
LogicGate's Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-
Users
No information available
Industries
- Financial Services
- Insurance
Market Segment
- 52% Enterprise
- 38% Mid-Market
LogicGate Risk Cloud Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Customizability
13
Features
12
Intuitive
10
Customer Support
9
Cons
Improvement Needed
4
Lack of Clarity
4
Learning Difficulty
4
Missing Features
4
Complex Navigation
3
LogicGate Risk Cloud features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
6.9
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Chicago, ILTwitter
@LogicGate848 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so
Users
No information available
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 46% Mid-Market
- 34% Enterprise
Splunk On-Call features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.6
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Twitter
@Cisco721,895 Twitter followers
Ownership
NASDAQ:CSCO- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable
Users
No information available
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 53% Mid-Market
- 29% Small-Business
Opsgenie Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Customizability
1
Customization Options
1
Cons
Confusing Interface
1
Confusion
1
Scheduling Issues
1
Opsgenie features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
7.3
AI Text Generation
Average: 7.3
Seller Details
Twitter
@Atlassian105,537 Twitter followers
Ownership
NASDAQ:TEAM- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b
Users
No information available
Industries
- Hospital & Health Care
- Information Technology and Services
Market Segment
- 50% Mid-Market
- 39% Enterprise
Serviceaide ChangeGear Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Incident Management
5
Asset Management
4
Collaboration
4
Integrations
4
Task Management
4
Cons
Outdated Interface
4
Slow Performance
4
Missing Features
3
Slow Loading
3
Bugs
2
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lifecycle Visualization
Average: 8.7
7.3
Constant Monitoring
Average: 8.9
6.4
AI Text Generation
Average: 7.3
Seller Details
HQ Location
San Jose, CaliforniaTwitter
@ServiceAide11 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str
Users
No information available
Industries
- Information Technology and Services
- Education Management
Market Segment
- 61% Mid-Market
- 23% Enterprise
SolarWinds Web Help Desk Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Cons
Feature Issues
1
Missing Features
1
Outdated Interface
1
SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
Seller Details
Twitter
@solarwinds19,710 Twitter followers
Ownership
NYSE: SWI- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system,
Users
No information available
Industries
- Information Technology and Services
- Retail
Market Segment
- 106% Enterprise
- 3% Mid-Market
OpenText Operations Bridge (OpsBridge) features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Twitter
@OpenText21,626 Twitter followers
Ownership
NASDAQ:OTEX- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisf
Users
- Analyst
Industries
- Information Technology and Services
Market Segment
- 82% Enterprise
- 18% Mid-Market
Moogsoft Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Dashboard Usability
1
Data Visualization
1
Visibility
1
Cons
Alert Issues
1
Performance Issues
1
Slow Loading
1
Slow Performance
1
Moogsoft features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.7
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Seller
MoogsoftYear Founded
2012HQ Location
San Francisco, CaliforniaSimilar Categories
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.