RESEARCH PROJECT REPORT
ON
“A STUDY ON ONLINE BANKING PREFERANCE BY
CUSTOMERS”
Under the guidance of
Dr. Ram Komal Prasad Parjapati
ASSISTANT PROFESSOR
ICCMRT, LUCKNOW
Submitted by:
DEVESH PANDEY
Roll no: 1712470040
Batch(2017-2019)
Submitted in Partial fulfillment for award of
Degree of Master of Business Administration from
Dr. A.P.J. Abdul Kalam Technical University, Lucknow
INSTITUTE OF CO-OPERATIVE & CORPORATE MANAGEMENT,
RESEARCH AND TRAINING
21/467, RING ROAD, INDIRA NAGAR, LUCKNOW-226016 (UP)
www.Iccmrt.co.in
i
Phone: 2716431, 2716092
Fax: (0522) 2716092
E-mail: [email protected]
Website: www.iccmrt.ac.in
Institute of Co-operative & Corporate Management, Research and Training
467, Sector-21, Ring Road, Indira Nagar, Lucknow-226016
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CERTIFICATE
This is to certify that Devesh Pandey a student of Master of Business Administration
(MBA) Program (Batch 2017-19) at this Institute has conducted a research project
titled “A STUDY ON ONLINE BANKING PREFERANCES BY CUSTOMERS”
Under my guidance during the 4th semester. The report has been prepared towards
partial fulfillment for the award of MBA degree from Dr. APJ Abdul Kalam Technical
University. The research project report is the original contribution of the student.
The research project report is hereby recommended and forwarded for evaluation.
Dr. Ram Komal Prasad Parjapati
(Assistant Professor)
ii
DECLARATION
I hereby declare that this research project report titled “A STUDY ON ONLINE BANKING
PREFERACES BY CUSTOMERS” is written and submitted to A.K.T.U, Lucknow in
pursuant to requirement for award of the degree of Master of Business Administration is my
original work and no part thereof has been submitted anywhere else for any academic purpose.
DATE: DEVESH PANDEY
MBA 4TH SEM.
Roll No: 1712470040
iii
PLAGIARISM FREE CERTIFICATION
This is to certify that research project detailed below has been evaluated by online
anti- plagiarism software. The contained and material was found satisfactory and
within the permissible limit of control copied.
Name of the student- Devesh Pandey
Role Number- 1712470040
Program and Batch- MBA (2017-19) 4th Semester
TITLE OF THE RESEARCH REPORT- “A STUDY ON ONLINE BANKING
PREFERANCES BY CUSTOMERS”
iv
ACKNWLEDGEMENT
I would like to express my appreciation and gratitude to various persons who have shared
their valuable time and made this research project possible through their direct and indirect
co-operation.
I would like to acknowledge with thanks, for giving guidance and constant supervision as
well as for providing necessary information regarding the project. The genuine interest and
faith shown by project coordinator Mr. RAM KOMAL PRASAD PRAJAPATI (Assistant
Professor, ICCMRT) who truly deserve the credit for providing inspiration to me in my
research work.
I am also thankful to Prof. AVINASH D. PATHARDIKAR (PRINCPAL ) for his useful
suggestion for my research work.
No work is possible without the grace of God, guidance of teachers, blessing of elders, love
and encouragement of family members and friends. I gave my special thanks to my parents
for their encouragements & also thankful to employee of SBI which helped in completing my
research project report.
DATE: DEVESH PANDEY
ROLL NO: 1712470040
v
PREFACE
These days good management institutes have started giving more stress on management
training as it is the interface of a student with a culture of the corporate world and it is also
gives the firsthand experience to use the knowledge acquired by them through there facility in
the class in the corporate world.
Our institute has also been looking in the same direction and is determined to produce
quality student who have a balance knowledge of both theoretical aspects and the practical
knowledge as well in the same context we have to undergo a research project in a company.
I Underwent Research report on SBI ONLINE BANKING. Here in I got to do a live
project for the company, which was basically to study about online banking of SBI
vi
Table of content
a CERTIFICATE ii
b DECLARATION iii
c PLAGIARISM FREE CERTIFICATION iv
d ACKNOWLEDGEMENT v
e PREFACE vi
CHAPTER-1
1. INTRODUCTION
CHAPTER-2
2. REVIEW OF LITERATURE
CHAPTER-3
3. RESEARCH METHODOLOGY
CHAPTER-4
4. DATA ANALYSIS AND NTERPRETATION
CHAPTER-5
5. FINDING
6. SUGGESTION & RECOMMENDATION
7. CONCLUSION
BIBLIOGRAPHY
Annexure (Copy of Questionnaire)
vii
