For those experiencing issues with the Topaz signature devices, please switch to paper workflows until the underlying Epic issue is resolved. The Topaz devices will not function without the required extension installed. If delays or timing issues persist, they are likely related to the ongoing Epic problem as well. 

 MI#863701

 ITS-Tech Services reports Epic sessions are dropping unexpectedly. The Network and Security teams are working with Cisco to resolve this issue. Users on campus are not impacted. 

MI#863701

 IS Security and Network will be performing maintenance on the UTMB Internet connection from 5 to 10 this evening. Internet access will be impacted for 5 minutes at 5 and again at 10.

Please contact the ITS Service Desk with any questions at (409) 772-5200

CC# 58799

Our Language Services Provider (LSP) Propio is currently experiencing intermittent connectivity issues due to a general service outage. While many calls are still successfully connecting for both OPI (Over-the-Phone Interpreting) and VRI (Video Remote Interpreting), users may encounter occasional call failures and longer hold times.

Action for Staff

• Interpreters remain available
• If an error occurs, please retry the call 

For updates and alternative language access options, please visit:
https://intranet.utmb.edu/las

Propio continues to monitor the situation and is working to restore full service stability.

Beginning Wednesday, Oct. 22, at 3 PM, the Prado walkway—the area between Levin Hall and the Moody Medical Library stretching from the Rose Garden/circle drive at 10th & Market St. northward to the rear of the Keiller Building—will be closed to all pedestrian and vehicular traffic to facilitate the replacement of rooftop exhaust fans on the Keiller Building.

This closure is expected to last until Tuesday, Oct. 28, 2025 (the duration may be extended for high winds or inclement weather). To ensure safety, access around the fenced worksite will be closely monitored, especially during crane operations.

Key Impacts:

• 10th & Market St. circle drive (Rose Garden area) will be closed to vehicles.
• All traffic must reroute via 9th & Market St. circle drive (the employee drop off east of the Moody Medical Library).
• Pedestrians should follow posted signage and directions from flagmen.
• Deliveries will continue via 9th St., with coordination for GNL deliveries at its northwest corner.
• The crane will be repositioned late Saturday or early Sunday to the south of the GNL, prompting a temporary switch: 10th St. will reopen and 9th St. will close until the project is complete.
• Signage will be updated as needed throughout the project.

Please exercise caution/remain alert near the work zone. Thank you for your cooperation as we work to maintain and enhance our campus facilities.

Beginning Monday, Oct. 13, 2025, work began on exterior repairs to the facade and roof of the Mary Moody Northern Pavilion (M19); the Galveston Campus project is expected to continue for approximately four weeks, weather permitting.

During this time, boomlifts will be in use, and pedestrian traffic will be rerouted around the work zone. Parking in the affected area will not be permitted for the duration of the project. Barricades, flaggers, and signage will be in place and adjusted as needed to ensure safety and guide foot traffic. Emergency egress and ADA access will remain available at all times.

Please avoid the area if possible and exercise caution/remain alert near the work zone. Thank you for your cooperation as we work to maintain and enhance our campus facilities.

UTMB Network Security will be migrating our Network Access Control to new servers from 7 PM  to 11 PM on Oct 23. During this window there may be delays with devices connecting to the network through hardwire and wireless connections.

Please contact the ITS Service Desk with any questions at (409) 772-5200

CC# 58600