Features Built for Exceptional Customer Experience
See what’s included in ZIWO
Enjoy many features to help your company serve customers better, sell more, and handle more calls including Data Analytics, Call Whispering, Call Tracking, IVR, Real-time Monitoring, & many more.
AI Score Card
Evaluate every customer interaction with accuracy and fairness. The ZIWO Intelligence Score Card gives you full control over performance criteria while keeping feedback unbiased and emotion-free.
AI Dashboard
See what’s happening in your contact center, as it happens. The ZIWO Intelligence Dashboard gives you a clear, visual overview of every interaction and lets you dive into call-level details in seconds to make faster, smarter decisions. Powered by ZIWO’s AI technology, it accurately processes Arabic (including UAE and KSA dialects) for precise insights across every conversation.
Live Notes
Capture key insights in real time to boost call accuracy, agent productivity, and follow-up efficiency. Take notes and tag conversations during live calls, so your team stays focused and your operations stay organized.