Jonathon (Jon) Pain

Every day, Australians are targeted by increasingly sophisticated scams. At NAB, we believe education is one of the most powerful tools we have to protect our customers, communities and ourselves.   That’s why we’re proud to bring back NAB’s Big Scam Education Conversation. On Tuesday 26 August, we’ll be hosting two free webinars —one for everyday Australians and one for businesses.   These sessions feature insights from NAB’s security experts Chris Sheehan, Nichole Ruderman and Winston Lewinsmith, covering: - The latest scam tactics and trends - Red flags to watch for - Practical steps to protect yourself and your business   Whether you’re a customer or not, this is a chance to learn how to stop scams before they happen — and to share that knowledge with someone you care about. Register here: https://lnkd.in/gqAycwhw

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NAB CEO Andrew Irvine shares how NAB is navigating global trends — from AI and cybersecurity to talent and customer expectations — to deliver better outcomes for customers and colleagues.   “We’re building global capability and embracing technology, but people remain at the heart of our customer experience.”   Read the full interview on NAB News: https://lnkd.in/gafVVeXT

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This year is proving to be a pivotal one when it comes to securing and streamlining the online checkout experience. Ever felt a little nervous typing your card details into a checkout page? A major step forward was called out in our Q2 earnings, with Mastercard's Click to Pay rollout gaining strong momentum in Australia. Westpac and Commonwealth Bank are now bulk enrolling millions of customers into the experience. This marks an important milestone in delivering our 2030 vision to safeguard the Australian payments ecosystem. Click to Pay removes the need to manually enter card numbers when shopping online, replacing them with tokenised credentials and biometric authentication. It’s a simple and secure way to pay, and a powerful example of how we’re tackling Australia’s billion-dollar online fraud problem. Well done to the teams driving this progress, and thanks to Tamika Seeto for the write-up. Link in the comments 👇 #ClickToPay #Mastercard #DigitalPayments #Innovation #Security #CX #Tokenisation #eCommerce

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A year is a long time in AI... who else is amazed at the developments we are all seeing around us on this front? The 2025 Customer Owned Banking Association convention in Brisbane kicked off yesterday with a thought provoking (harrowing?) governance session for Directors and CEOs including content from Tim Trumper, author of AI: Game On: How to Decide Who – or What – Decides and followed by a panel conversation with Chairs Andrew Kearnan GAICD, MBA, Sam Martin-Williams FAICD FGIA CMILT, Simon Terry and Elizabeth Crouch AM FAICD on the theme of Technology, Trust and Modern Governance. I'm buying Tim's book to take home.. stay tuned for a future review! Meantime, what were my key takeaways for decision makers? - Modern governance is a team sport - involve all the Board members and key execs in prioritising purpose-led AI innovations to optimise return on investment. - Strategy intersecting with innovation: Tim illustrated when to leverage AI for efficiency and enhanced member experiences—and when human oversight remains essential. His approach marries agility with accountability. - Guardrails are key: Ethical frameworks remain essential for boards and executives looking to adopt AI responsibly. - Building Sustainable Advantage: Tim’s case studies emphasized competitive positioning that aligns with your organisation’s values—ensuring member interests, long-term resilience, and societal good are front and centre. - The future is now: For all of us, it is clear that AI is no longer a futuristic ideal—it’s a strategic imperative and core to operating business today. - Unite for Impact: Mutuality and cooperation are core to the fabric of customer-owned banking and in overlay with AI can help us continue to differentiate our offerings from the big banks in a scalable way. For leaders and board members, this was more than a keynote - it was a call to action. Looking forward to connecting with colleagues throughout the next 2 days at #COBA25 as we look to #UniteForImpact. #AI #governance #customerownedbanking #mutuality

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25bp cash #rate cut expected in August. Quarterly trimmed mean inflation tracking at 0.6%–0.7%, so inflation is within target says Westpac Chief Economist Luci Ellis in today's #WestpacIQ note. RBA likely to continue reducing monetary restrictiveness, including by cutting the cash rate at its August meeting. Full article: https://lnkd.in/gTScz_UF #RBA #interestrates #inflation

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Last night, as part of the launch of Frollo’s State of Open Banking 2025 report, our CEO Anja Pannek joined Annie Kane (The Adviser Magazine), Glenn Lees (Connective), Sergio Delvescovo (ING Australia), and Jason Back Mortgage Broker Mentor, Business Coach (Broker Essentials) to discuss how the Consumer Data Right (CDR) and Artificial Intelligence (AI) are shaping the future of the mortgage and finance broking industry. Anja spoke about: 🔹 How Open Banking is transforming the broker-client relationship – strengthening trust, deepening relationships, and helping clients transition to a safer and more secure way of sharing their financial information. 🔹 How, when used responsibly, AI supports brokers to build more efficient businesses, while ensuring the human connection remains at the heart of the way brokers work with their clients. As Anja said on the night: "A ban on screen scraping is not a matter of if, but when. That’s an exciting opportunity for brokers — Open Banking is safer, more secure, and gives us the chance to build even stronger, more trusted relationships with our clients.” A big thank you to NextGen and Frollo for bringing the industry together for this important conversation. 📖 Read Frollo’s State of Open Banking 2025 report here: https://buff.ly/1AxcBZT Naveen Ahluwalia Evan Thomas Melanie Kafka Dan Walsh Stefania Riotto Bob Masalkovski Maree Maditianos Laura Downer Natalie Price Chad Hoy Poy Lara Shaw Antony Field #MFAA #MortgageBroker #FinanceBroker #ConsumerDataRight #OpenBanking

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Should employer KiwiSaver contributions continue for over-65s who are still working? Nigel Jackson, Chief Executive of Westpac's KiwiSaver scheme, BT Funds Management, says: “Over the past three years, 54% of our KiwiSaver customers aged 65 and over have continued to make contributions to their accounts – but just one-third of this age group have received employer contributions in that time. “It seems only fair that workers over 65 should get the same benefits as their younger colleagues. And continuing employer contributions would boost people’s KiwiSaver balances in those critical last years of working.” Westpac NZ is among those employers who make KiwiSaver contributions for all employees who are contributing, regardless of age. Sarah Hearn Marc Figgins Helen RyderJo McGregor Richard Blackmore Philip Houghton-Brown Lucy Frater Tim Henshaw Morgan Harrison Melanie Ilich Sarah Wall

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