Smart Services Defense

The Bombardier Smart Services Defense cost-per-flight-hour program provides customers with confidence through budget predictability for aircraft parts and maintenance costs.

Smart Services Defense is purpose-built for military and government fleets, delivering enhanced cost control and full lifecycle support.

Smart Services at a glance

More than 1,700 aircraft enrolled in Bombardier Smart Services Programs
Over 11 million flight hours covered, and counting
5,000+ aircraft supported globally by Bombardier

Cost protection for your aircraft – tailored to your needs

The cost coverage to protect your aircraft	Smart Services Defense ✔ Included ○ Optional Add-On
Airframe Systems Components for scheduled and unscheduled maintenance	✔
Bombardier alert and recommended SB Kits	✔
Landing Gear Overhaul	✔
APU coverage for Global 7500, Global 6500, Global 6000, Global 5500	✔
Standard shipping cost for covered parts	✔
Pilots and Maintenance Technical Publications	✔
SRPSA (Service Request for Product Support Action)	✔
Deficit protection at the end of term	✔
Guaranteed flight-hour rate throughout the term (subject to annual escalation)	✔
Cabin System Components	○
Scheduled Labour	○
Unscheduled Labour	○
MRT (Mobile Response Team)	○
Smart Link Plus	○
Aircraft Maintenance Tracking Software	○
Aircraft Maintenance Management (CAMO)	○
Dedicated Support Personnel, subject to availability	○
Customized Maintenance Program	○

Smart Services Defense – Cost Coverage Highlights

Included Cost Coverage

Component Coverage

The cost of airframe systems, avionics, hydraulics, tires, brakes, and expendable components are covered.

Landing Gear Overhaul

Cost coverage for the complete overhaul of landing gear assemblies and actuators when work is completed or facilitated by Bombardier. It includes:

All landing gear components
Main and nose gear fittings and axles
Landing gear actuators
Overhaul labour

Scheduled Labour

From minor inspections to major checks, cost coverage for scheduled labour required to perform airframe inspection tasks per Time Limits Maintenance Checks (TLMC) and Supplemental Time Limits Maintenance Checks (STLMC).

Unscheduled Labour

Cost coverage for the labour required to remove and install components covered under your tailored Smart Services Defense coverage program.

APU Coverage

Comprehensive cost coverage for all Global aircraft APUs. It includes:

Parts and Labour for APU maintenance including overhaul
Line Replaceable Units (LRU) services
Scheduled Life Limited Part (LLP) exchange or replacement
Alert and recommended service bulletin incorporation coverage (material & labour)
APU shipping
Access and removal and re-installation

Parts Shipping

Standard shipping costs are included for eligible covered components.

Technical Publications

Cost coverage for access to Bombardier’s SmartPubs in multiple formats—print, desktop, web, and tablet, to support efficient and compliant maintenance execution.

Several customizable options to best serve your aircraft needs*

* Customers may select to enroll in the following options for an additional flight-hour rate premium

Cabin Systems Coverage

Cost coverage for cabin electronics, lighting, galley, water, and entertainment systems.

Airframe Labour Coverage

Cost coverage for additional scheduled and unscheduled maintenance labour, troubleshooting, and system support.

Field Service Representative (FSR)

Cost coverage for on-site Bombardier technical expert who supports day-to-day aircraft operations, maintenance planning, and troubleshooting.

Customer Support Account Manager (CSAM)

Cost coverage for Bombardier point of contact who manages fleet support, coordinates service issues, tracks actions, and ensures smooth communication across departments.

Mobile Response Teams Cost Coverage

24/7 deployable OEM-certified teams for global aircraft support.

Smart Link Plus

Cost coverage for real-time aircraft health monitoring and predictive diagnostics.

Maintenance Tracking

Cost coverage for digital maintenance and compliance tracking.