Resolved -
Between 4:05 PM and 4:58 PM ET, some SMS messages experienced a temporary delivery delay. The issue has been fully resolved. All delayed messages were safely queued and are now being delivered. No messages were lost.
Our systems are operating normally, and our team is monitoring to ensure continued stability.
Jan 13, 16:00 EST
Resolved -
No further issues have been experienced and all services are operating normally. The incident is now resolved.
Jan 6, 11:29 EST
Monitoring -
Between 10:26 ET to 10:43 ET users may have experienced errors when trying to access the Braze Dashboard on the US05 Cluster.
Service has now been restored and Engineers continue to monitor.
Jan 6, 10:46 EST
Identified -
We are investigating an issue impacting users reaching the Braze Dashboard for the US05 Cluster. No other services are impacted and messaging sending is not impacted.
Engineers are actively working to restore service.
Jan 6, 10:41 EST