NapoleonCat

Napoleon The Cat

Julia Zogata

Iwona

Centralize social service: respond & manage comments, DMs, posts, mentions & more

Social Inbox

Manage all your social media interactions efficiently from one spot

Social Inbox: Overview, Features, Benefits

Boost your social media productivity with effective message management across multiple platforms

Social Inbox Guide

Understand social inbox fundamentals for managing conversations

Getting Started with Social Inbox

Handle Inbox activity: your guide to navigating NapoleonCat's ticket structure as well as available actions like replying, liking, and more

Reply to and Manage Inbox Activity across Platforms

Learn how to use collaborative features in NapoleonCat's Social Inbox to streamline your team's workflow

Use Teamwork Features in the Social Inbox

Step-by-step guide to translating incoming messages and replies in Social Inbox

Translate Customer Messages and Your Replies

Discover how to use consultation messages for effective team collaboration in the Social Inbox

Send "To Consult" Messages with Attachments to Enhance Teamwork

This article explains the rules for tagging people or business pages when responding to comments.

Tagging People in Comment Responses

Get skilled at handling messages and tickets effectively

Message Interaction

Learn to quickly identify and manage social media interactions with NapoleonCat's User and Message tags

Create and Apply Message and User Tags

Learn how to create and use saved replies to streamline responses to recurring questions

Set Up and Use Saved Replies

Learn how to use sentiment marking to classify, analyze, and report your social media interactions

Mark Sentiment of Customer Interactions

Tailor your Inbox for effective communication

Inbox Customization

Navigate ticket filters in Social Inbox: Filter by Status, Time, User Properties, Sentiment, Assigned Moderator

Filter Tickets by Status, Users, Profile, and More

Seek out specific tickets in the Social Inbox with convenience

Search Through the Inbox

Bartosz

Workflow

Connect your TikTok account to NapoleonCat, keep track of comments and subcomments, and reply to them directly from NapoleonCat

Manage TikTok Comments (Organic and Ad) in NapoleonCat

Learn how to authorize NapoleonCat to manage your Instagram DMs and Mentions in Social Inbox

Enable Instagram Direct Messages and Mentions

Discover how to effectively handle incoming messages by using a chatbot and NapoleonCat in tandem

Integrate a Facebook Messenger Chatbot with NapoleonCat

Discover NapoleonCat's data fetching speeds; understand webhooks and scan frequencies across platforms for comments, DMs, mentions, and more

How Fast NapoleonCat Fetches Inbox Data

Learn what the character limits are for posts and comments on social media platforms

Character Limits for Different Social Media Platforms

Optimize Social Customer Care Management across platforms

Platform-specific Tips

Academy

🟡 Log in to NapoleonCat

🟡 Academy

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.