Resolved -
This incident has been resolved.
Oct 24, 03:42 PDT
Update -
Engineer is onsite. Hardware issue resolved, service restoration is going ahead of schedule. Node 6606 should be fully operational in 20 minutes.
Oct 24, 03:34 PDT
Update -
Engineer is on the way. Service restoration ETA: 4:53AM PST (2 hours from now)
Oct 24, 02:53 PDT
Identified -
Server v6606 has suffered a NIC failure. We use a redundant (dual) uplink configuration, however, both ports have failed at the same time.
An engineer has been dispatched.
Oct 24, 02:40 PDT
Investigating -
We are currently investigating this issue.
Oct 24, 02:11 PDT