Customer Experience Agent Studio

The platform is optimized for speed, integrating a low-code conversational agent builder, multimodal conversation simulator, evaluations and tracing into a single interface. With AI that helps users build AI agents in this intuitive visual user interface, and 35 ready-to-use pre-built agent templates, users will be able to create, evaluate and deploy conversational AI agents in days versus weeks.

Deploy multilingual and multimodal (chat, voice, images) AI agents with human-like voices in over 40 languages. Direct audio to audio (A2A) translation in 10 core languages, dramatically reducing latency. Move beyond simple text to rich business messaging, empowering agents to drive action with native widgets for product discovery and instant transaction.

Omnichannel gateway delivers consistent and seamless customer experiences across web, mobile, voice, email, social channels and apps. Out-of-the-box connectors and MCP support let users integrate backend systems, proprietary data sources and applications, enabling agents to automate more tasks. Partnerships with CCaaS vendors lets users leverage Google’s AI capabilities in their existing deployments.