Solutions
Returns Management
Drive greater revenue from returns by providing an intuitive customer journey that automatically enables the right decision with every return.
- Returns Management
Easy and seamless returns
Turn returns from a cost into a competitive edge
For retailers grappling with the financial and operational strain of returns, we streamline operations, cut processing costs, and recover value– directly enhancing both your bottom line and customer satisfaction.
Proven results for our customers
>0 million
returns handled
+0
NPS across millions of returns
0 out of 3
CSAT scores across millions of consumers
Capabilities
Transform Returns Management with Blue Yonder
End-to-end intelligence to optimize returns
Blue Yonder’s returns decisioning engine uses data and decisioning to power workflows and optimize returns journeys.
Create a delightful self-service returns experience
Blue Yonder’s Drop-Off Kiosks enable self-service drop-offs for returns and shipments.
A simpler way to start the returns process
Blue Yonder's self-service returns initiation offers customers a convenient and uncomplicated way to initiate returns digitally – wherever they are.
Optimize returns from warehouses to stores
Blue Yonder’s Returns Processing empowers you to quickly and efficiently manage returns in warehouses and stores.
Benefits
A Modern Returns Journey
Enhance performance and growth with Professional Services
Partner with Blue Yonder Professional Services to get the most value from your Blue Yonder solution—faster time to value, solution expertise and a proven track record of success. Our Services Team is with you every step of the way to create a modern and resilient supply chain.
Case Studies
Success stories in Returns Management
Australia Post handled 85% of Australian E-commerce parcels, but returns were a common challenge for its many retail clients. To retain existing retailers and win even more market share, Australia Post needed a market-leading returns solution to offer all types of retailers. Blue Yonder built a customized returns platform solution powering a suite of modular products thus giving a world-leading returns experience to Australian retailers, consumers, and carriers.
Related Resources
E-Commerce Returns 2024 European Retail Survey
Thought Leadership
E-Commerce Returns 2024 European Retail Survey
The growing challenge of online returns has led European online retailers to make significant changes in the last year, but how effective have they been? Download the report to see why a majority say that returns is a significant issue for their ...
Returns Management: How Balance Customer Experience with Cost Optimization
Event Replay
Returns Management: How Balance Customer Experience with Cost Optimization
In today's retail landscape, rising return rates and high consumer expectations make managing returns costly and challenging. Integrating a returns portal with order data can streamline operations, reduce costs, and improve profitability without ...