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An end-to-end solution that creates a seamless experience for patients, providers, and staff.
NextGen Healthcare provides innovations for the entire care journey, from access to intake, the visit, care coordination, and ongoing health management.
• Higher patient care participation • More efficient practice operations • Improved provider satisfaction • Healthier revenue integrity to support everything else
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Intake
Access
Visit
Care
Management
NextGen Closed Loop Patient & Practice Experience
Closed Loop Patient & Practice Experience
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Achieve better healthcare outcomes through:
ACCESS (DISCOVERY)
• Increased online visibility with reputation management • Easier access to your practice with self-scheduling • Lower burden on staff with IVR, a chat-bot, and call deflection • Decrease no-shows with appointment reminders • Remind patients of follow-ups with recall • Smooth operations with an automated wait-list
Remove barriers to increase patient retention, maintain full control of your patient experience offerings, and free up staff bandwidth to do more with less.
A patient needs to schedule an appointment. The patient quickly finds good options nearby, reads reviews, and selects a practice that fits what they are looking for. However, they normally work the same hours that the practice is open. With call deflection to chat-bots by text and patient self-scheduling, this is no longer a barrier to accessing your practice. Finding and seeing a provider is easier and more convenient due to these multiple avenues of omnichannel access, electronic referrals, and scheduling.
Practice Benefit
Patient Benefit
Results
Client Testimonial
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Laurel Eye Clinic: $12.5K per month saved with patient self-scheduling
Ocoee Regional Health Corporation: 30-40% to 10-15% no-show rate reduction
Houston ENT & Allergy: 50% drop in abandoned calls
Greater Visibility. More Volume. Less Administrative. Higher Productivity.
Boost the discovery of your practice with:
Unfortunately, when scheduling an appointment, the date that works for the patient is unavailable. Luckily, the patient is automatically put on a waitlist, and shortly after, the office has a cancellation for that time. The patient then automatically receives a notification, confirms the appointment, and verifies they have all the updated information via secure text. The confirmation includes a visit-specific pre-check form guiding through demographic confirmation, uploading ID and insurance verification, collecting co-pay, signing consents, and completing clinical questionnaires. Intake is completed up-front, and the patient is notified of all cost estimates.
Better communications and interoperability reduce no-shows and strengthen your patient base. Simplify the patient onboarding process, strengthen patient & provider communications, and streamline the patient journey from the start.
INTAKE (PRE-VISIT)
Balancing patient and staff responsibility. Keeping schedules full. Reducing no-shows.
St Paul Eye Clinic: In-office intake process reduced to 4 minutes
Wilmington Health: 8.6M achieved in revenue in 6 months
St Paul Eye Clinic: 82% of intake paperwork completed before visits
• Iron-clad patient privacy with secure text messaging • Eliminate wait times with pre-appointment intake • Better patient & provider communications with digital document and information upload • Improved financial management with cost and payment transparency • Flexible communication with broadcast messaging • Streamlined intake process with eligibility automation
Boost pre-visit efficiency with:
VISIT (LIVE/VIRTUAL)
During the patient visit, the provider can give the patient their full attention without focusing on the EHR, and they can have a more meaningful conversation because of this. The patient is then more at ease and confident in the care received. Using AI, all relevant information from the conversation is seamlessly placed into appropriate sections of the patient’s chart. Upon diagnosis, the provider quickly e-prescribes appropriate medications to the patient’s local pharmacy. This leads to shorter, higher-quality patient visits, reducing the strain on all parties involved.
Happier providers. Less documentation. More patient volume.
SOAP notes in 30 seconds
Saves up to 2 hours a day
Drastic reduction in burnout
• Meeting patients where they are with virtual visits • Drastically cutting documentation time with ambient listening (AI-generated SOAP notes) • Establishing more efficient workflows with direct-to-desktop • Accessing your practice from anywhere with NextGen® Mobile • Making the prescription process faster and easier with E-prescribing • Fostering better care by focusing more on patients with NextGen® Ambient Assist
Boost in-office or virtual care by:
Patient visits shouldn’t come with a mountain of clerical work. Minimize documentation burden with ambient listening solutions, reduce patient visit times to increase patient volume, and return focus to patients, improving satisfaction.
CARE COORDINATION (POST-VISIT)
The doctor then scheduled a follow-up virtual visit in two weeks. He also ordered outside labs and provided a referral. Since the patient was referred to an outside organization for additional care, they will automatically be messaged to ensure care is scheduled and coordinated. In the meantime, patients can check test results, request prescription refills, make payments, securely communicate, and schedule follow-up appointments. Through texting, the patient can also get automated text reminders for follow-up care, home education, next visits, and lab results received through the practice's interop capabilities.
Faster collections. Cleaner claims. Fewer denials.
“The way payment plans are set up with NextGen Pay offers our patients the flexibility to pay the amount they can at the cadence most comfortable for them. The new payment channels have been a major benefit and have even reduced the number of physical statements we’re sending out, which has been a significant cost savings.”
Nicole Rigo Central Business Office Supervisor Wilmington Health
• Keeping patients involved post care with automated messaging • Staying on top of patient satisfaction with patient surveys • Enjoying the benefits of streamlined referrals • Better maintaining medication refills via automation • Reducing days in the A/R to get paid faster
Boost care coordination by:
Increase patient participation and reduce provider workload at the same time. Give patients access to manage payments and receive materials online, improve communications and follow through, and reduce burdens on staff.
HEALTH MANAGEMENT (ON-GOING)
The patient is empowered to be more actively engaged in their health with remote patient monitoring which obtains real-time patient device data without the need for an in-person visit. They have continuous online access with educational resources where they are able to share positive experiences and provide feedback in an online survey. Knowing they’re being heard strengthens their relationship with the practice and establishes greater trust. Automated statements and reminders for follow-up care make it more convenient for the patient to play an active role in their care, such as showing up for yearly consults and routine dental care.
Insight for more efficient care coordination. Reduced gaps in care. More services.
“With higher rates of colorectal cancer being identified in younger people, our goal is to get more people tested and screened.”
Liz Joglar Director of Ambulatory Services Saint Joseph’s Medical Center
• Keeping the care going post-visit with remote patient monitoring • Helping patients stay on top of bills with automated statements • Enabling easier patient payments via secure SMS payment links • Proactively providing care to the community with population health analytics
Boost ongoing care management by:
Produce better healthcare outcomes for all with better ongoing care management. Maintain care past a patient visit, strengthen the patient-provider relationship, and reduce unnecessary lapses in care and hospital visits. Population health analytics enable the practice to proactively identify patients with the greatest risk for high-cost utilization in order to facilitate better care coordination and participate in value-based care shared savings programs.
