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Screen reader in mode scan-off doesnt include all info displayed #5617

@elopezanaya

Description

@elopezanaya

Is it an issue related to Adaptive Cards?

No response

What is the PWD impact?

This is a mirror bug created for LCW, I was able to reproduce using https://microsoft.github.io/BotFramework-WebChat/01.getting-started/a.full-bundle/

When user navigates across messages , with scren reader on and scan mode off, the narrator does not mention the information in webchat__stacked-layout__status

for the case attached the text missing as part of the narration is "28 miinutes ago"

Image

User Impact:
Users relying on Screen Readers cannot identify who sent the message or when it was sent.

MAS Reference:
MAS 4.1.2 – Name, Role, Value

What browsers and screen readers do this issue affect?

Windows: Edge with Windows Narrator

Are there any code-based customization done to Web Chat?

No, I am using Web Chat without any customizations except "styleOptions".

What version of Web Chat are you using?

Latest production

Which area does this issue affect?

Transcript navigation

What is the public URL for the website?

No response

How to reproduce the issue?

Screen reader only includes the message but not the content of the status (30 minutes ago by example)

What do you expect?

all information should be announced by Screen Reader while navigating in chat section.

What actually happened?

Only the message is part of the screen reader narration

Do you have any screenshots or recordings to repro the issue?

No response

Did you find any DOM elements that might have caused the issue?

No response

MAS reference

https://www.w3.org/WAI/WCAG21/Understanding/name-role-value.html

WCAG reference

No response

WAI-ARIA reference

No response

Adaptive Card JSON

Additional context

No response

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    Bot ServicesRequired for internal Azure reporting. Do not delete. Do not change color.area-accessibilitybugIndicates an unexpected problem or an unintended behavior.customer-replied-toRequired for internal reporting. Do not delete.customer-reportedRequired for internal Azure reporting. Do not delete.

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