694 questions
0 answers
The warranty time of the computer is inconsistent with the invoice
购买时间与电脑保修时间不符合，请更新，之前服务的案件编号为：7093751318。 The purchase time does not match the warranty time of computer, please update it. The case number of previous service is 7093751318.
Surface | Surface Pro | Safety and security
asked 2025-12-19T04:19:37.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 57.99999999999999%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vankeller Se
0
Reputation points
answered 2025-12-19T04:19:45.86+00:00
Q&A Assist
0 answers
Surface crashing on start
Hi! My Surface is not turning on anymore, and no guide online seems to cover my case. Pressing the start button turns it on alright, displaying the Windows logo for about 2 seconds, before abruptly turning off. It's not the first time I had the issue,…
Surface | Surface Laptop | Display and screen
1,166 questions
asked 2025-12-19T00:42:31.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 99%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LGrens
0
Reputation points
answered 2025-12-19T00:42:42.8066667+00:00
Q&A Assist
1 answer
I did not receive a return label for the replacement computer
[Order 2044475141 did not come with a return label. Need to return broken computer, so need return label. How do I get one?
Surface | Surface Pro | Power and battery
2,443 questions
asked 2025-12-18T21:18:24.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 22%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Lisa Spaeth
0
Reputation points
answered 2025-12-18T21:18:41.3066667+00:00
Q&A Assist
3 answers
Surface Touchpad Device randomly stops working - Problem Code 43
The touchpad on my Microsoft Surface laptop randomly stops working after my computer is inactive and goes into sleep/standby mode. I tried updating the driver but it says the most updated driver is installed. There is a "!" next to the Surface…
Surface | Surface Pro | Performance and maintenance
2,227 questions
asked 2025-08-12T19:32:26.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 76%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Andrej
0
Reputation points
commented 2025-12-18T17:35:08.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 79%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Micheal Massoud
0
Reputation points
1 answer
Microsoft Surface Laptop keyboard and trackpad intermittently cutting out
Hello, I have very recently purchased a brand new Microsoft Surface Laptop 13in 1st Ed w/Snapdragon. Everything seems fine and is working relatively well except for the keyboard and trackpad, which both seem to intermittently cut out every now and…
Surface | Surface Laptop | Performance and maintenance
1,210 questions
asked 2025-08-10T00:38:52.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 46%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG6%3C/text%3E%3C/svg%3E)
GeorgeFoster-6495
0
Reputation points
commented 2025-12-18T17:34:27.2666667+00:00
Micheal Massoud
0
Reputation points
1 answer
How do I get an update on an existing ticket?
I placed a ticket on 12/1 and am awaiting a replacement laptop. I have only received a "we are sorry for the delay . . . " update. That is the last I have heard and have not received any updates nor the laptop. It is frustrating that I…
Surface | Surface Pro | Performance and maintenance
2,227 questions
asked 2025-12-18T16:23:51.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 53%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Brenda Admin
0
Reputation points
answered 2025-12-18T16:24:06.7233333+00:00
Q&A Assist
3 answers
How to fix "no internet secured" done resets of network, ip config flush dns, win sock and nothing
Got a Surface 11 Pro and was working fine until did an update and now getting "no internet secured" and as do not use ethernet I am screwed. So tried everything found online - resetting network adapters, reset winsock, flushdns - and still no…
Surface | Surface Pro | Network
896 questions
asked 2025-12-16T11:26:46.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 85%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Randall Hewitt
0
Reputation points
commented 2025-12-18T16:11:18.8633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
Jess-Q
5,215
Reputation points Microsoft External Staff
Moderator
2 answers
I updated my surface pro 3 with the new updates since 08/2025 - kb5063709 - issues battery/laptop shuts off/keyboard not working
So i first started having issues with my surface pro 3. Ever since the hotfix kb5063709. I found a way to get rid of the update . Through a lengthy process. Dont remember it now. But had to mount it. Using the .iso file. Etc. And iw as able to turn off…
Surface | Surface Pro | Performance and maintenance
2,227 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 30%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
Plug and Play service not installed
Windows 11 Pro installed. Plug and Play service not installed HP printer without that service. How do I get it installed?
Surface | Surface Pro | Install and update
3,330 questions
asked 2025-12-18T15:56:00.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 51%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kristin Madison
0
Reputation points
answered 2025-12-18T15:56:15.4733333+00:00
Q&A Assist
0 answers
Brand-New Surface Pro 11 - Small Weird Dots in Corner of Screen
Brand-new, out of the box. Has anyone ever seen this before? It kind of looks like how dust looks under a screen protector, but it's behind the bare glass display.
Surface | Surface Pro | Display and screen
3,499 questions
asked 2025-12-18T14:26:34.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 45%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Circuit Bored
0
Reputation points
edited the question 2025-12-18T15:46:56.0966667+00:00
Circuit Bored
0
Reputation points
0 answers
How so I install Stereo Mixer Driver
No Stereo Mixer installed on my Surface Pro. What to do about that?
Surface | Other
1,333 questions
asked 2025-12-18T13:15:00.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 63%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Steven Craig Burrell
0
Reputation points
answered 2025-12-18T13:15:16.8966667+00:00
Q&A Assist
1 answer
Hello! Whenever I hold a key, it repeats.
And no, filter keys doesn't work, just makes it slower. I just want repeated keys removed, not slower, just wiped from my keyboard settings in which I have to tap once not hold to type. And I couldn't find any videos or websites talking about how to…
Surface | Accessories | Surface mice and keyboards
624 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 96%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
3 answers
Surface Book 3 is restricted to organisation or educational
I have purchased a used Surface Book 3 but want to use my personal account with it, however it is locked sign-in via a business or educational address, and I can get past that. I have tried reloading from scratch via the media creation tool, but am…
Surface | Surface Book | Safety and security
122 questions
asked 2025-12-12T21:59:55.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 8%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Brian Docherty
0
Reputation points
answered 2025-12-18T11:35:33.49+00:00
Brian Docherty
0
Reputation points
3 answers
surface pro 12 zoll, surface thunderbold 4-dock, zwei bildschirme, alles aktualisiert und neu aufgesetzt, funktioniert nicht auf zwei Bildschirmen woran liegt es ?
surface pro 12 zoll, surface thunderbold 4-dock, zwei bildschirme, alles aktualisiert und neu aufgesetzt, funktioniert nicht auf zwei Bildschirmen woran liegt es ?
Surface | Surface Pro | Display and screen
3,499 questions
asked 2025-12-17T17:17:22.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 95%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
Peter Bach
0
Reputation points
answered 2025-12-18T11:28:08.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
11,085
Reputation points Microsoft External Staff
Moderator
1 answer
When will I be able to buy a Surface Go 5.
I don't want a surface pro and i really don't want an iPad but may be forced to.
Surface | Surface Go | Install and update
389 questions
asked 2025-12-18T08:40:41.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 95%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Andrew Kilby
0
Reputation points
answered 2025-12-18T08:40:47.5+00:00
Q&A Assist
5 answers
2 New Surface Pro 12's with snapdragon Windows optimize show ssd as hard drive, will try to defrag
Winsat shows ssd. System information shows fixed drive on two new laptops.
Surface | Surface Pro | Performance and maintenance
2,227 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 13%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
1 answer
MS Surface Dock 2 ethernet issues
About a month ago, the 5 users in our office starting having ethernet issues for certain websites. I have narrowed it down to the MS Surface Dock 2. If I bypass that with an ethernet cord into one of the USB-C ports, everything works perfectly. I have…
Surface | Surface Pro | Network
896 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 19%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
19 answers
Marvell AVASTAR Wireless-AC Network Controller always has an error after sleep
When starting after sleep Marvell AVASTAR Wireless-AC Network Controller always has an error and therefore I have to disabled it and the enabled it to restart the WiFi connection. I do not want to leave network controllers on during sleep. This started…
Surface | Other
1,333 questions
asked 2025-07-07T10:01:47.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 22%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
CA
140
Reputation points
commented 2025-12-17T12:30:37.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 66%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Mike Palmer
0
Reputation points
2 answers
How to recognize my external hard drive to surface pro 9.
How to recognize my external hard drive to surface pro 9, I can see it in devises but can not open or transfer files Moved from: Community Center | Discuss the Q&A site | Other feedback
Surface | Surface Pro | Performance and maintenance
2,227 questions
asked 2025-12-15T17:12:02.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 32%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Rodriguez, Guillermo
0
Reputation points
commented 2025-12-17T10:50:13.6066667+00:00
Lychee-Ng
11,085
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 11 camera issue on sign in from sleep/hibernation - "Couldn't turn on camera - please sign in with PIN"
Hello I have been having this issue for a while now. I have a Surface Pro 11. I put my laptop head down to the keyboard for it to sleep/hibernate. When I lift the head back up, two things happen: the screen appears for log in, my camera light is on but…
Surface | Surface Pro | Sound and camera
681 questions
asked 2025-08-05T10:59:17.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 65%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Nomz
15
Reputation points
commented 2025-12-17T10:44:18.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 41%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPV%3C/text%3E%3C/svg%3E)
Peter van Dam
5
Reputation points