To make your experience as smooth as possible, we’ve included links to some frequently asked questions below.

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Apple Maps Link to Return Your Rental

Google Map Link to Return Your Rental

Email
For any questions or assistance, feel free to email us at:
dfwcustomerservice@em.com
Direct Phone Number
• Enterprise: 214-356-1918
• Alamo/National: 214-356-3130
24 Hour Customer Service - 855-266-9565
24 Hour Roadside Assistance - 1‑800‑307‑6666

Contact Us Directly

If you experience any issues with your vehicle, our Roadside Assistance team is available 24/7 to help.
Call: 1-800-307-6666
For added peace of mind, you can purchase Roadside Assistance Protection for just $6.99/day, which covers all
roadside issues, including:
• Flat tires
• Lockouts
• Dead batteries
• Fuel delivery
• Towing

Roadside Assistance

We make every effort to provide you with a safe, professionally cleaned, and well-maintained vehicle. If for any reason you're not satisfied with your rental, please contact us right away at 214-356-1918 — we’ll be happy to assist with a switch-out to ensure your experience meets our standards.

Rental Switch Out

Extending your rental is very easy, just call our 24 Hour customer service line at - 1-855-266-9565 

I Want to Extend My Rental

View and pay your toll charges

All of our vehicles are TollPass™-ready, so there’s no need to purchase or opt into any additional toll programs.
TollPass Service Fee:
$4.95 per usage day, capped at $34.65 per rental period. No charge on days you don’t use a toll road.
TollPass Invoices:
Actual tolls are billed separately and charged to the debit or credit card on file once toll data is received from the toll authority (typically within 4–6 weeks)
You can view and pay your toll charges online at: https://www.htallc.com/invoice/search
You’ll need either your rental agreement number or credit card number to access your invoice.

Tolls

Yes! The return area is open 24/7, and there's no penalty for returning your vehicle early. Your rental will be prorated, and you’ll be refunded for any unused time.

Can I Return the Car Early?

Yes — we’re open 24 hours a day, so feel free to return your vehicle at any time that’s convenient for you.
Please remember to:
• Remove all personal items from the vehicle
• Utilize our secure drop-box
Clear signage is available to guide you to the return area, and shuttle service is provided to take you back to the terminal after drop-off.

After-Hours Returns

If you’ve left a personal item behind, you can easily file a claim online through one of the sites below:
National: www.nationalcarlostandfound.com
Enterprise: www.enterpriselostandfound.com
Alamo: www.alamolostandfound.com
To submit a claim, simply reference your Rental Agreement Number and include your first and last name. If your item has been turned in, you’ll receive an email notification with next steps.

Lost and Found

More FAQ's About your rental

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