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Sonia Thompson
I help brands uncover hidden friction — and unlock the growth that should already be compounding
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Showing marketing leaders, founders, and teams how to win with the new rules of growth — because today’s customers, expectations, and marketplace have fundamentally changed. I’m Sonia Thompson — growth strategist; Forbes, Inc., and HubSpot columnist; and host of the Frictionless Growth Marketing podcast. I help brands attract, convert, and keep more customers through growth marketing, identity-driven insights, customer experience, and inclusive marketing. Friction is the enemy of growth — and it’s often why customers walk away, especially those from underrepresented and underserved communities. On this channel, you’ll learn how to design frictionless customer experiences and build the mindsets, processes, and systems to deliver them. Expect: • New rules of growth & customer acquisition • Tools for converting identity-led audiences • Case studies & cultural insights • Answers to your biggest marketing questions • Playbooks you can use immediately
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