Question 1

Are you a small business?

Accepted Answer

YES! We are a small business, aka husband and wife team. It's just the two of us that run this business our of our home, and we still both work our full time jobs on top of running this small business full time. This means, we do it all, from the socials, to the advertising, content creation, design, order packing, shipping, and email responding, it's just the 2 of us. So, when I say that we actually jump for joy every time our phones ding with a new order, i mean it!

Question 2

What is your story behind WOOF+WEEN?

Accepted Answer

I, Megan, started WOOF + WEEN in June of 2022. I was inspired by my late brother, who passed away unexpectedly at the age of 26 in 2019. Dylan was a huge animal lover. Always rescuing them (from dogs to even guinea pigs on the side of the road!). When he passed, our family took in his two dachshunds. His doxies were instrumental in helping me grieve and heal. Fast forward to today, I now have 3 doxies of my own (while my parents have his) and I opened WOOF+WEEN in his memory to give back and save animals with the heart and passion that he once had for saving animals.

Question 3

What is your shipping timeframe?

Accepted Answer

DOG ACCESSORIES - (harness, collar, leash, bows etc) ship within 3 business days

MADE TO ORDER ITEMS - (apparel, blankets, cups, pillows, decor, etc) ship within 7 to 14 business days , but in some cases can ship sooner

Question 4

Has my order shipped?

Accepted Answer

You will receive a shipping notification email with the tracking number as soon as your order ships. Please keep in mind that all human apparel, cups, pillows etc. are made to order. Made to order items cannot be adjusted once one hour has passed from the time the order is placed because they then immediately go in line to be printed.

Question 5

Why hasnt my tracking info updated?

Accepted Answer

In most cases, tracking info will update within a few days. Sometimes, when the postal services have an influx of orders (especially during the holidays) they will skip item destination scans to keep the packages moving along quickly, so your tracking info may sometimes not update. If tracking on your package has not updated in more than 5 business days, please let us know.

Question 6

What is your return policy?

Accepted Answer

Our return policy is 30 days from day of delivery. We only accept returns on new and unused dog items. Our made to order items are final sale. Exchanges are processed as returns to ensure that we have the size you need in stock at the time since our items tend to sell out quickly

Question 7

How is your apparel made?

Accepted Answer

We use two different techniques to print and each technique is dependent on the design and the style fabric being printed on. The two techniques we use are DTF (direct to film) and DTG (direct to garment). We do not use htv in our shop.

@woofandween

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