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We handle complaints about Victorian public services
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Complaints
Make a complaint
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If you think you’ve been treated wrongly by a Victorian public organisation, we can see if your problem can be fixed.
Report improper conduct
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View Reporting improper conduct page
Find out about conciliation
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View Conciliation page
Resources
Good practice guide: Complaint handling for public sector organisations
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This new edition of the 'Good practice guide: Complaint handling for public sector organisations' provides essential advice to help public sector organisations effectively handle complaints from the community.
Fact sheet: Complaints create change for the LGBTIQA+ community
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Investigations
‘We just want to finish our home’: Management of domestic building insurance claims by VMIA
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In response to a referral from the Victorian Parliament, this investigation examined Management of Domestic Building Insurance claims by VMIA
When the water rises: Flood risk at two housing estates
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In response to a referral from the Victorian Parliament, this Victorian Ombudsman investigation examined flood risk planning at two residential estates on the Maribyrnong River – Rivervue Retirement Village and Kensington Banks
'That’s assault mate’: Investigation into alleged misconduct in a private prison and how it was handled
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The Victorian Ombudsman’s report 'That’s assault mate’: Investigation into alleged misconduct in a private prison and how it was handled
Support when children are sexually abused at school: The Department of Education’s response to abuse in a Victorian primary school
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Find investigation reports
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Read about issues we've investigated, and our recommendations.
Education and guides
Enrol in a workshop
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Download good practice guides
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Find out more
Read our Strategic plan 2025–29
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The Victorian Ombudsman's Strategic plan 2025-29 articulates our vision – 'Victoria is fair' – and identifies the strategic priorities that will guide our work for the years ahead.
Read the latest news
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Visit our website
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We deal with complaints about Victorian public organisations. We can look into the decisions and actions of more than 1,000 organisations, including councils, government departments, WorkSafe, VicRoads, Fines Victoria, prisons and more. We promote fairness, integrity and respect for human rights.
Contact us
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You can call us on 9613 6222 (between 10am-4pm, Mon-Fri). Or you can submit your complaint about a Victorian public organisation via our website at any time.
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