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All Systems Operational

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Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.

We would sincerely appreciate any feedback that you can provide us with, so please do not hesitate to e-mail us and tell us what you think! We reserve the right to unsubscribe any non-customers or partners from notifications.

Optimizely Support Operational
E-mail Operational
Telephone Operational
Support Portal - optimizely.com/support Operational
Optimizely Public Websites Operational
Optimizely main website - Optimizely.com Operational
World Developer Forum - world.optimizely.com Operational
Nuget CMS/Commerce package feed - nuget.optimizely.com Operational
Search & Navigation Demo Portal - find.optimizely.com Operational
Digital Experience Cloud Service - APAC Region Operational
Australia East Operational
Australia Southeast Operational
Japan East Operational
Southeast Asia Operational
Digital Experience Cloud Service - EMEA Region Operational
North Europe Operational
West Europe Operational
Norway East Operational
Sweden Central Operational
UK South Operational
UAE North Operational
Digital Experience Cloud Service - NA Region Operational
Canada East Operational
Canada Central Operational
East US Operational
East US 2 Operational
North Central US Operational
West US Operational
West US 2 Operational
Digital Experience Cloud Service - Management Portal Operational
CMS SaaS - APAC Region Operational
Australia East Operational
CMS SaaS - EMEA Region Operational
North Europe Operational
UAE North Operational
CMS SaaS - NA Region Operational
East US Operational
East US 2 Operational
Search and Navigation - APAC Region Operational
Singapore Operational
Australia East Operational
Search and Navigation - EMEA Region Operational
Norway East Operational
Sweden Central Operational
UK South Operational
North Europe Operational
Search and Navigation - NA Region Operational
Canada East Operational
US East Operational
US West Operational
Optimizely Graph - APAC Region Operational
Optimizely Graph - EMEA Region Operational
Optimizely Graph - NA Region Operational
Optimizely Graph - UAEN Region Operational
Everweb Operational
Datacenter SE1 (Stockholm) Operational
Datacenter SE2 (Stockholm) Operational
Campaign (Omnichannel Marketing Solution) - EMEA Region Operational
E-mail dispatch Operational
Bounce management Operational
Tracking Operational
Online versions of mailings Operational
Hosting of images and files Operational
Campaign user interface Operational
Campaign APIs (REST, HTTP, SOAP) Operational
Campaign E-Mail Submission via SMTP Operational
Campaign Secured File Transfer Service (SFTP) Operational
Custom Web- and Landing Pages Operational
Scheduled Jobs Operational
Content Recommendations - APAC Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - EMEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - NA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Content Recommendations - CAEA Region Operational
Content Recommendations API Operational
Content Recommendations Management Interface Operational
Product Recommendations - EMEA Region - UK Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - EMEA Region - Sweden Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Product Recommendations - NA Region - US Operational
Product Recommendations Portal/UI Operational
Product Recommendations Data ingestion and processing Operational
Product Recommendations Tracker and Recommendations Engine Operational
Optimizely Data Platform - APAC Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - EMEA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Optimizely Data Platform - NA Region Operational
ODP Application Operational
Event Collection Operational
Data Ingestion and Processing Operational
Campaigns Operational
Core App Experiences Operational
Optimizely Connect Platform Operational
Feature Experimentation Operational
Application UI Operational
Datafile Build Service Operational
SDKs Operational
Results Page Operational
Event Pipeline Operational
Optimizely REST API Operational
Experiment Collaboration Operational
Full Stack (Legacy) Operational
Results API Operational
Events API Operational
Event Export Operational
Web Experimentation Operational
Integrations Operational
Snippet Delivery Operational
Snippet Building Operational
Recommendations Operational
App UI Operational
Visual Editor Operational
DCP Operational
List Attributes Operational
Preview Mode Operational
Results API Operational
Events API Operational
Event Export Operational
Edge Delivery Operational
Manifest Creation Operational
AI Optimization Operational
Contextual Bandits Operational
Multi-Armed Bandits Operational
Adaptive Audiences Operational
Performance Edge Operational
Data file build and Prop Operational
Edge Decider (CDN worker) Operational
General Operational
Optimizely Identity Operational
Optimizely Admin Center Operational
Configured Commerce – APAC Region Operational
Configured Commerce – EMEA Region Operational
Configured Commerce – NA Region Operational
Configured Commerce: Product Information Management (PIM) – NA Region Operational
Content Marketing Platform Operational
Library Operational
Plan Operational
Requests Operational
Open API Operational
Analytics Operational
Optimizely Analytics (Netspring) Operational
Optimizely Opal Operational
Opal Chat Operational
Opal Backend Operational
Opal Tools Operational
Opal Agents Operational
Opal Retrieval Engine Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 18, 2025

No incidents reported today.

Dec 17, 2025

No incidents reported.

Dec 16, 2025
Optimizely Data Platform - Degraded data processing in EMEA region
Resolved - This incident has been resolved.
Dec 16, 22:11 UTC
Update - We are continuing to monitor the health of the service
Dec 16, 22:01 UTC
Monitoring - Our vendor has implemented a solution to address the problem, and we are seeing significant improvements as they work through the resolution steps. We will continue to monitor the system closely.
Dec 16, 14:38 UTC
Identified - One of your vendors is experiencing issues with data ingestion and querying. The vendor is working on resolving the problem.
Dec 16, 11:27 UTC
Investigating - We are observing data processing lag in the EU region.
Dec 16, 05:00 UTC
Dec 15, 2025
CMP Library: Video Transcoding Is Temporarily Unavailable For AWS-Hosted Environments
Resolved - The incident has now been fully resolved. Following the deployment of the fix, the service has remained stable and is operating as expected. We have also received confirmation from customers that normal functionality has been restored. We will continue to monitor the platform to ensure sustained reliability.
Dec 15, 17:59 UTC
Update - We continue to monitor system performance and will provide updates as we learn more. We have deployed a fix, and video transcoding is operating as expected for new uploads. Some videos uploaded during the incident may still require transcoding. In these instances, uploading the same video as a new version in the existing video may self-correct. Our teams will further investigate this beginning of next week and may contact affected customers as needed.
Dec 12, 21:16 UTC
Monitoring - We have deployed a targeted fix addressing the reported issue, and video transcoding in the Library should now be operating as expected. Our teams are actively monitoring system performance to ensure full stability. We will provide additional updates as further insights become available.
Dec 11, 15:02 UTC
Update - Our engineering team continues to work on the permanent fix, and the required changes are still under review. We will provide a further update as soon as we have more information to share. Thank you for your patience.
Dec 5, 15:14 UTC
Update - Our engineering team has progressed remediation efforts and the necessary changes are now in review. Once these changes are approved, they will be merged and deployed as part of the permanent fix. We currently expect this work to be completed by the end of the week, and we will share another update as soon as further information becomes available.
Dec 1, 16:40 UTC
Update - We're actively working on the solution for the reported issue and progress is well underway. We’ll share another update as soon as we have more to report.
Nov 27, 11:06 UTC
Update - We are continuing to work toward full resolution of this incident. During remediation, we identified additional complexities that extend beyond our initial assessment. As a result, the permanent fix will be deployed first, followed by a back-population script to restore previously affected data.

Our teams remain fully engaged, and we will provide further updates as new information becomes available. Thank you for your continued patience and understanding — it is truly appreciated.
Nov 24, 21:30 UTC
Update - We are continuing to work on a fix for this issue.
Nov 20, 22:25 UTC
Identified - Mitigation efforts are actively underway, and the issue continues to receive our highest priority. We will share further updates as soon as new information becomes available.
Nov 20, 16:06 UTC
Investigating - Our team is currently working to mitigate an issue impacting the Video Transcoding functionality within the CMP Library for customers hosted on AWS. While these efforts are underway, the feature will be temporarily unavailable.

We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.

Thank you for your patience and understanding.
Nov 19, 18:49 UTC
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Search & Navigation Incident - North Europe region
Resolved - This issue have been resolved.
Dec 12, 13:16 UTC
Monitoring - A fix has been implemented and we are closely monitoring the results.
Dec 11, 06:48 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 11, 06:39 UTC
Investigating - We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in North Europe region.

A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available.

Thank you for your patience.
Dec 11, 06:29 UTC
CMP Library: Uploaded assets hidden following a page refresh
Resolved - Our team has completed a thorough investigation and did not find any ongoing issues. The service functionality is confirmed healthy and operating normally. Thank you for your patience while we worked through this. This incident is now resolved.
Dec 12, 12:57 UTC
Update - We are continuing to investigate this issue.
Dec 11, 17:11 UTC
Investigating - Our team is currently investigating an issue impacting the visibility of uploaded assets in the CMP DAM.

We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.

Thank you for your patience and understanding.
Dec 11, 17:10 UTC
Dec 11, 2025
SaaS CMS experiencing degraded performance
Resolved - The incident has been fully resolved for all confirmed impacted customers.
As a follow-up, we recommend that customers whose CMS SaaS version was reverted continue updating the remkoj/* packages to version 5.1.6. Please contact our support team to let them know your preferred timing for redeploying the upgrade.
Thank you for your cooperation and patience throughout this process.
Dec 11, 10:03 UTC
Update - We still continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.
Dec 10, 15:38 UTC
Update - We are continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.
Dec 10, 14:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.
Dec 10, 12:44 UTC
Identified - The issue has been identified and a fix is being implemented. Thank you for your patience!
Dec 10, 11:45 UTC
Update - We are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information.
Thank you for your patience.
Dec 10, 09:43 UTC
Update - A subset of impacted clients has been successfully reverted to the previous version, and all associated sites are fully operational.
Meanwhile, we are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information.
Thank you for your patience.
Dec 10, 07:22 UTC
Investigating - Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application.

We will continue to share the update once it is available.

Thank you for your patience.
Dec 10, 01:29 UTC
Dec 10, 2025
Dec 9, 2025

No incidents reported.

Dec 8, 2025
ODP Event ingestion down in US
Resolved - This incident has been resolved.
Dec 8, 20:12 UTC
Investigating - We are currently investigating this issue.
Dec 8, 19:35 UTC
nuget.optimizely.com is unavailable
Resolved - This incident has been resolved.
Dec 8, 08:46 UTC
Monitoring - A fix has been implemented and we are closely monitoring the results.
Dec 8, 07:34 UTC
Investigating - We are currently investigating an ongoing unavailability issue with nuget.optimizely.com.

We will provide more updates as soon as they become available.

Thank you for your patience.
Dec 8, 07:29 UTC
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Cloudflare experiences global Dashboard and Cloudflare API service issues affecting Optimizely services
Postmortem - Read details
Dec 5, 10:36 UTC
Resolved - Optimizely’s monitoring confirm continuous service health since 09:12 (UTC). Incident Resolved.
Dec 5, 09:50 UTC
Update - Cloudflare Resolved their incident. We continue close monitoring of Optimizely service health.
Dec 5, 09:29 UTC
Monitoring - A fix has been implemented by Cloudflare. We are monitoring the results.
Dec 5, 09:14 UTC
Investigating - Cloudflare experiences global Dashboard and Cloudflare API service issues affecting Optimizely services. Further detail will be provided as more information becomes available.
Dec 5, 09:05 UTC
Dec 4, 2025

No incidents reported.

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