Start a Google Fi device protection claim

• Before you file a claim for a device that’s stopped working, try to reboot it. To fix common issues, try common troubleshooting.
• File your claim within the time frame indicated in your coverage documents.
• When your claim is approved, you need to pay a deductible. The deductible is added to your next monthly statement after your replacement device is shipped or your phone is repaired. If you’re on a Google Fi group plan, this is on your group plan owner’s statement.
• You can have your devices repaired at authorized centers or replaced, depending on damage, type, and availability.
• Replacement will be a reconditioned device of like kind and quality or a new device if a reconditioned device isn’t available. Device color can vary depending on availability.
• There’s no limit for covered mechanical breakdown claims. For accidental damage, there’s a limit of up to 2 covered claims in any rolling 12-month period. This is based on the date of the first repair or replacement of no more than $1,500 each. For loss or theft, there’s a limit of up to one covered claim in any rolling 12-month period. This is based on the date of replacement of no more than $1,500.
• The purchaser of device protection can file a claim if you’re part of a Google Fi group plan.
• In certain cases, to process your claim, additional documents such as a government-issued ID or proof of loss may be required.
• If your device is lost or stolen, to suspend your service and protect yourself against unauthorized use, contact Google Fi support.

To file your claim, contact Google Fi support. If your claim is approved, you receive an email with further instructions.

Get a screen repair

To complete the screen repair, print the email and take it to our authorized repair partner, Asurion or uBreakiFix.

Have replacement devices for mechanical breakdown & accidental damage

1. Once you get the email, you have 24 hours to order your replacement.
   • If you can’t complete your order within 24 hours, contact Google Fi support. You need this to receive a new email.
2. After you complete this process, your replacement device ships as early as the next business day. This email also contains a return shipping label for your broken phone.
3. When you receive your replacement device, remove the SIM card from your broken phone and place it in the new one.
4. Print the return shipping label you received through email.
5. Send your old device back within 14 days of getting your replacement. If you don't return your device in the 14-day window, you’re charged an unrecovered equipment fee not more than $1,500.

Have replacement devices for loss & theft

You’re provided with the tracking number.

Assurion customers:

Your Google Fi device protection covers devices for up to 2 loss, theft, or physical damage claims in any rolling 12-month period from the date of the first replacement. You can find more details in Asurion's Google Fi device protection terms and conditions.

Plan ahead in case your phone goes missing and learn what you can do if your phone is currently lost or stolen.

Replacement claims aren’t available if:

• You file an accidental damage for handling claim and have reached the limit of 2 accidental damage claims in a rolling 12-month period. This is based on the date of the first repair or replacement.
• You file a loss, theft, or physical damage claim and have reached the limit of 2 claims in a rolling 12-month period. This is based on the date of the first repair or replacement.

For support and general program inquiries, contact Google Fi support. To request a copy of the terms and conditions, call 866-745-1749.

Assurant customers:

Google Fi device protection covers devices for up to one loss or theft claim in any one 12-month period from the date of the first replacement. You can find more details in the Google Fi device protection brochure.

Plan ahead in case your phone goes missing and learn what you can do if your phone is currently lost or stolen.

Replacements aren’t available if:

• You file a claim for accidental damage and have reached the claim limit of 2 accidental damage claims in a rolling 12-month period. This is based on the date of the first repair or replacement
• You file a loss or theft claim and have reached the claim limit of one loss or theft claim in a rolling 12-month period. This is based on the date of the first replacement.

For user support and general program inquiries, contact Google Fi support. To request a sample copy of the terms and conditions specific to your state, call 866-450-5185.

• How to increase coverage with device protection
• Cancel Google Fi device protection