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Deway - AI Specialist for Customer Success Teams

This is Deway.

Your AI Assistant That Learns Your Product.

Deway embeds expert guidance directly into your workflow. Detects issues, fixes misconfigurations, and gets smarter with every interaction.

Understands

Learns your exact setup, usage patterns, and configuration.

Detects

Spots potential issues, broken flows, and misconfigurations before they impact you.

Acts

Fixes issues automatically or guides you in real time.

Amplifies

Feels like having a dedicated expert by your side.

Deway AI assistant dashboard showing intelligent product guidance, real-time issue detection, and self-learning knowledge graph for personalized user assistance

Get value from day one.

Complex products are hard to master. Deway makes them simple.

When you misconfigure, skip steps, or miss best practices, Deway catches it instantly and guides you back on track.

Get personalized help exactly when you need it, so you always get the most value from the product.

Connect to real help when you need it.

When Deway can't solve something automatically, it connects you to support with full context: what went wrong, what you tried, what the system saw, and what to do next. Get instant resolution, not endless back-and-forth.
Handoff to support interface

Works with your entire stack.

Integrates with all your tools - Zendesk, Slack, Salesforce, Snowflake, and more - so Deway understands your full context and delivers relevant, personalized guidance.
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Proactive nudges.

Get gentle reminders in real time when you skip steps, miss recommendations, or drift from best practices. Stay on the optimal path without having to think about it.
Graveyard interface

Your personal usage guide.

See exactly how you're using the product, discover features you're missing, and get personalized recommendations to unlock more value.
Task discussions interface

Instant automatic fixes.

When Deway spots a misconfiguration, it fixes it automatically. Safe, instant, and following best practices.
Notifications interface

Gets smarter with every interaction.

Unlike generic assistants, Deway builds a living knowledge graph of your product - learning how it works, how users succeed, and what causes friction.

Learns Your Product's DNA

Deway automatically maps your features, workflows, and UI elements into a semantic graph. It understands how everything connects - from buttons to business outcomes - creating a live model of how your product actually works.

Recognizes Success Patterns

By analyzing thousands of user sessions, Deway identifies what successful outcomes look like versus common failure patterns. It learns which paths lead to value and which ones signal trouble.

Captures Expert Corrections

Every time a CS or product expert takes action - whether fixing an issue, guiding a user, or updating guidance - Deway learns from it. This expertise gets encoded into the system and scaled across all users automatically.

Compounds Over Time

The longer Deway runs, the more accurate it becomes. Each interaction, correction, and outcome feeds back into the knowledge graph, making predictions sharper and interventions more relevant - creating a defensible advantage that grows daily.

Your product's unique workflows, success patterns, and expert knowledge become embedded in Deway's intelligence.

This isn't generic AI - it's a continuously-learning model trained on your product's reality.

Got Questions?

If you can't find what you're looking for, get in touch.

Getting Started

Data & Security

How It Works