Support and help
If you encounter any issues or have questions, reach out to the AgentQL community support channel.
Where to get support
Primary support channel: Discord
The AgentQL Discord server is the quickest way to get support. Here’s how to access it:
- Join the AgentQL Discord server.
- Navigate to the #support channel.
- Post your question or describe your issue.
AgentQL team members actively monitor this channel and will assist you as quickly as possible.
Email support
If you prefer a more traditional route, you can contact support via email at [email protected].
Guidelines for efective support requests
To get the best possible support as quickly as possible, please follow these guidelines when posting in the #support channel:
-
Be specific: Describe the issue you're facing or the question you have. Include any error messages you're seeing.
-
Provide context: Share relevant details about your environment, such as:
- AgentQL version
- Python version
- Operating system
- Browser (if applicable)
-
Include a minimal reproducible example: If possible, please provide a small code snippet that demonstrates the issue. This helps others understand and diagnose the problem more quickly.
-
Share your AgentQL query: Include the full query in your support request.
-
Describe expected vs. actual behavior: Explain what you expected to happen and what actually occurred.
-
Use code formatting: When sharing code or error messages, use Discord's code formatting (triple backticks:
/```/) to make it easier to read.
Example of a good support request
I'm having trouble extracting product prices from an e-commerce site. Here's my query:
{
products[] {
name
price
}
}I'm using AgentQL version 0.5.0 with Python 3.9 on Windows 10. When I run this query, I get all the product names correctly, but the prices are coming back as None. I expected to see the actual price values. Any ideas what might be causing this?