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Copy file name to clipboardExpand all lines: docs/programs/jira-faqs.md
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The HackerOne markdown doesn't convert correctly to Jira. How can I convert the markdown correction to Jira? | You can use a Jira optimized template by setting the escalation template to: `{{details_custom_jira}}`.
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What fields are supported in the bi-directional Jira integration? | We support all fields that have the type: `string`, `number`, `date`, `Radio Buttons`, or `Select List (single choice)`.
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What do the different variables mean? | Please refer to the [Integration variables](integration-variables.html) page to see examples and descriptions of each variable.
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I have multiple HackerOne programs. Can I integrate each of these programs to the same Jira instance? | Yes, you can integrate multiple HackerOne programs to the same Jira instance. Take a look at our [Setting Multiple Jira Integrations](multiple-jira-integrations.html) article.
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I have multiple HackerOne programs. Can I integrate each of these programs to the same Jira instance? | Yes, you can integrate multiple HackerOne programs to the same Jira instance. Take a look at our [Setting Multiple Jira Integrations](/programs/jira-setup.html#multiple-integrations) article.
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My Jira is behind a firewall and is not externally accessible. How can I integrate with Jira? | To use the bi-directional Jira integration, you need to make sure your Jira instance is accessible from the HackerOne system. You can allowlist HackerOne’s IP addresses in your firewall to only open it up to the HackerOne application. Contact your program manager to request our IP addresses to allowlist in your firewall.<br><br>If you don't want to expose your Jira to HackerOne, [contact us](https://support.hackerone.com/hc/en-us/requests/new) to get a work-around that enables you to only escalate to Jira.
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I'm getting the following error when creating a Jira issue: `JIRA returned the following error: "You must specify a summary of the issue."` What do I do? | This means that you didn't specify a value for the `summary` field in your Jira integration settings. Please review the field mapping in your Jira integration settings and make sure values are provided for all required fields.
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Why is it that I'm using a reverse proxy and can't connect to Jira? | To use the Jira integration, you need to configure Jira to allow this. You can follow the documentation provided by [Atlassian](https://confluence.atlassian.com/kb/reverse-proxy-and-application-link-troubleshooting-guide-719095279.html). More documentation on troubleshooting application links can be found [here](https://confluence.atlassian.com/kb/application-links-troubleshooting-guide-718668765.html).
13. Click **Next** to finalize the setup between HackerOne and your Jira instance.
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14. Configure which Jira project and issue type you'd like to escalate HackerOne reports to in the **Jira project and issue type** window and click **Next.**
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13. Click **Next** to finalize the setup between HackerOne and your Jira instance.
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14. Configure which Jira project and issue type you'd like to escalate HackerOne reports to in the **Jira project and issue type** window and click **Next.**
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15. Select the Jira fields you want to map to the corresponding HackerOne fields and click **Next.** Note: only supported Jira field types are shown.
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15. Select the HackerOne fields you want to map to the corresponding Jira fields. As alternative, enter any text using [integration variables](/programs/integration-variables.html). Click **Next**.
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*Note: only [supported Jira field types](/programs/jira-faqs.html) are shown.*
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16.*(Optional)* Select Jira Priorities you want to map to the corresponding HackerOne Severities. This enables the right priority to be set when escalating a HackerOne report to Jira.
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16.*(Optional)* Select Jira Priorities you want to map to the corresponding HackerOne Severities. This enables the right priority to be set when escalating a HackerOne report to Jira.
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17.*(Optional)* Select which actions in HackerOne you'd like to post to Jira in the **Select HackerOne to Jira events** window. You can choose from:
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You're all set! Now that you've finished setting up the Jira integration, you can create Jira issues right from your HackerOne report.
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### Multiple integrations
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If you have multiple HackerOne programs, you can integrate them to the same Jira instance. Follow steps 11-18 for each subsequent program you need to add an integration for.
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*Note: You only need to follow steps 11-18 for your other programs because the application link has already been created when integrating with your first program, and only 1 application link is needed to set up a Jira integration.*
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If you want to integrate the same program to multiple Jira instances, you can follow all the steps above for each integration.
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You're all set! Now that you've finished setting up the Jira integration, you can create Jira issues right from your HackerOne report.
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### Multiple Jira instances per program
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This feature is available for **Enterprise programs only**. If you want to integrate the same program to multiple Jira instances, you can follow all the steps above for each integration.
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