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"Free" Marketing Claims - Undisclosed Usage Limits Causing Service Interruptions #1704

Description

@Vijay-konakeri

I built a chatbot using Puter services — Puter Auth for login, KV Store for chat history, and the Claude 4 model for chatbot logic — on my app cascur.app. During integration and testing, I found that Puter advertises its AI service as “free”, but hidden usage limits appear after a short period of use. This is misleading and negatively impacts the user experience.

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Expected

  • Clear documentation of all usage limits
  • Transparent pricing or quota details
  • Honest marketing that reflects real service constraints

Actual

  • Service promoted as “free”
  • Hidden usage limits trigger unexpectedly after minimal usage
  • No visible documentation or communication about these limits

Request Please either:

  • Remove hidden limits to provide a truly free service, or
  • Clearly document all usage restrictions and pricing details upfront
  • Transparency is essential for developer trust and for proper application planning.
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