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updated time to resolution description
time to resolution starts counting in the new state rather than when the report is marked as triaged.
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docs/programs/response-target-metrics.md

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@@ -11,7 +11,7 @@ Response Efficiency Metric | Details
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Time to first response | The elapsed time from report creation to the first public activity on a report. The first public activity includes adding a public comment, changing the report state, or changing the report severity.
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Time to triage | The elapsed time from when a report is created to when a report is changed to a triaged state. A report can skip the triaged state and move directly to a closed state (e.g. resolved).
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Time to bounty | *(Bounty programs only)* The elapsed time from when a report is triaged to when a bounty is paid. Only reports that are eligible for a bounty will be tracked as part of this metric. The time to bounty timer will run until the report is either marked as ineligible or closed as a state where it’s not normal to award a bounty (e.g. spam).<br><br><i>Awarding swag in lieu of a bounty won't stop the timer. If you only award a report with swag, you must mark the report as ineligible for bounty to stop the timer</i>.
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Time to resolution | The elapsed time between report triaged and report closed. These five closed report states will stop the timer: resolved, informative, not applicable, duplicate, and spam.
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Time to resolution | The elapsed time from when a report is created to when a report is closed. These five closed report states will stop the timer: resolved, informative, not applicable, duplicate, and spam.
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All response target times are tracked and reported in business days. Business days are defined to be:
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* Monday - Friday

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