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bug: iOS Users Can Log In, But Android Users Cannot #6277

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mariuszmaximus opened this issue Mar 31, 2025 · 3 comments
Open

bug: iOS Users Can Log In, But Android Users Cannot #6277

mariuszmaximus opened this issue Mar 31, 2025 · 3 comments
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🐛 bug

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@mariuszmaximus
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Describe the Bug

"Is there any subtle difference in logging in between the iOS and Android clients? Everything works fine on iOS, but I'm facing issues on Android."

Steps to Reproduce

  1. Run rocket chat on Android
  2. Add Workspace URL
  3. write rocket.xyz.com
  4. press connect and result "Invalid workspace URL, contact your workspace admin or search ...." (in nginx logs I can't see any connection)

Expected Behavior

No response

Actual Behavior

No response

Rocket.Chat Server Version

7.4.1

Rocket.Chat App Version

4.58.0.74631

Device Name

any Android

OS Version

Android 14

Additional Context

No response
@mariuszmaximus
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Temporary workaround for the issue

  1. Run rocket chat on Android
  2. Add Workspace URL
  3. write rocket.xyz.com
  4. press connect and result "Invalid workspace URL, contact your workspace admin or search ...."
  5. edit workspace URL, write xyz.com ( xyz.com is not existing rocket chat workspace )
  6. press connect and result "Invalid workspace URL, contact your workspace admin or search ...."
  7. write rocket.xyz.com back
  8. press connect and now rocket chat works

@kanit27
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kanit27 commented Apr 1, 2025

@mariuszmaximus
It should not really connect you can test it one more time or reinstall the app and try it again
If it connects again then record a video and share it

@diegolmello
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Make sure your using TLS 1.2 and websocket is working properly

#2844 (comment)

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@diegolmello @mariuszmaximus @kanit27