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Merge pull request segmentio#2376 from segmentio/journeys-recurrence-doc-432
Journeys Recurrence [DOC-432]
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src/personas/journeys/build-journey.md

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@@ -76,7 +76,46 @@ To publish and activate a Journey, click **Publish Journey** from the Journey Ov
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> info ""
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> After publication, Segment limits which Journeys features you can edit. For more information, see the difference between Draft and Published Journeys below.
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## Pausing and Resuming a Journey
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## Journey re-entry
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The Journeys re-entry setting allows users to repeat Journeys they've already exited. Common use cases for Journeys re-entry include the following:
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- Retargeting users who abandon multiple carts
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- Recurring rewards and promotion offers
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- Notifying users when to renew a subscription
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### Exit and re-entry times
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To enable re-entry, you'll need to specify two Journeys settings:
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- Journeys exit time
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- Journeys re-entry time
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Users must first exit a Journey before re-entering. To enable re-entry, then, you'll need to specify a Journey's exit settings. You can configure exit by hour, day, or week. Journeys exits users once this time passes, allowing users to re-enter once they meet the Journey's entry conditions again.
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You'll also configure re-entry time by hour, day, or week. An exited user won't re-enter the same Journey until the re-entry time has passed. Re-entry time begins once a user exits the Journey.
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Suppose, for example, you enable re-entry for an abandoned cart campaign. You set exit to one week and re-entry to 30 days. A user who abandons their cart will progress through the Journey and exit no later than one week after entering. Once 30 days after exit have passed, the user can re-enter the Journey.
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### Setting up re-entry
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To enable Journey re-entry for a new Journey, follow these steps:
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1. Select the **Journeys** tab within your Personas space, then click **New Journey**.
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2. Under **Entry settings**, select **Re-Entry** and enter a re-entry time.
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3. Under **Exit settings**, enter an exit time.
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4. Click **Build Journey** to complete Journey setup.
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To enable Journey re-entry for an existing Journey, follow these steps:
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1. Select the **Journeys** tab within your Personas space.
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2. Select the Journey for which you want to enable re-entry.
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3. Select the **Settings** tab from the Journey overview.
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4. Under **Entry settings,** select **Re-Entry** and enter a re-entry time.
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5. Under **Exit settings**, enter an exit time.
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6. Click **Update Settings**.
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## Pausing and resuming a Journey
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Pausing a published Journey prevents new users from joining your Journey. Users already in the Journey, however, will continue their progress.
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- Journeys estimates user counts only for the entry step.
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- Journeys doesn't send data to connected Destinations.
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### About Published Journeys
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### About published Journeys
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Keep the following considerations in mind when working with a published Journey:
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