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docs/programs/program-levels.md

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@@ -19,14 +19,16 @@ Program Level 1 is currently available for all programs to earn and programs may
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To earn Program Level 1, programs must adopt:
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* **Gold Standard Safe Harbor.** A short, broad, easily-understood safe harbor statement providing customers and ethical hackers with the best protections aligned with legal and regulatory standards.
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Achieving Level 1 also displays the stand-alone Gold Standard Safe Harbor section on the program policy page.
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![Gold Standard Safe Harbor on H1 Security Page](/images/gold-standard-safe-harbor.png)
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View the text of the [Gold Standard Safe Harbor](https://hackerone.com/security/safe_harbor) and visit the [Safe Harbor FAQ](/programs/safe-harbor-faq.html) for more information about safe harbor.
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### Program Level 2
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To earn Program Level 2, programs must meet all the requirements of Program Level 1 and opt-in to the following best practices:
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* **Reward on Triage.** The program rewards when a vulnerability has been validated, no later than 30 days after report submission, ensuring that hackers receive predictable and timely rewards for their contributions. By definition, the program must be responsive to dialogue in reports.
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* **Full Reward Bypasses.** The program provides a full reward if a fix to a previously disclosed valid vulnerability is successfully bypassed.
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* **See Something, Say Something.** While the program may choose to target its rewards to certain types of reports/issues as outlined in the program scope and bounty table, the program will not penalize hackers for valid reports on any of its assets (this does not include assets that are not hosted by the program which remain out of scope and not authorized for testing). Valid reports on the program’s own assets, even if not on an asset eligible for reward in the program scope, will never be closed without triage or incur a Reputation penalty. (Note: Any testing still must not be disruptive and should follow applicable guidelines in the program's policy. Issues considered noise, zero-impact, or spam may still be closed as N/A or Spam).
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* **Reward for Value.** If a report leads to direct action by the program to improve its security, such as a change of code, process, prioritization, and/or documentation, it will be rewarded. Example situations include:
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* An update to a third-party dependency;
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* A change to a configuration, including DNS records; or,

docs/programs/safe-harbor-faq.md

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This lack of clarity in the law makes it essential that any organization engaging the hacker community makes a clear, unambiguous statement that it considers Good Faith Security Research (see definition below) to be authorized activity that is protected from legal action by them. A comprehensive statement authorizing Good Faith Security Research may also help differentiate independent validation from data breach under many privacy laws. This type of statement is often referred to as “safe harbor.”
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As the leader in Attack Resistance Management and the host of the world’s largest community of ethical hackers, HackerOne provides a [Gold Standard Safe Harbor statement](https://hackerone.com/security/safe_harbor) and believes inclusion of a safe harbor statement is a necessary first step for any vulnerability disclosure or bug bounty program.
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![Gold Standard Safe Harbor on H1 Security Page](/images/gold-standard-safe-harbor.png)
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**What is safe harbor?**
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