diff --git a/.pre-commit-config.yaml b/.pre-commit-config.yaml
index f528cb552..18b877b2e 100644
--- a/.pre-commit-config.yaml
+++ b/.pre-commit-config.yaml
@@ -56,7 +56,7 @@ repos:
           - tomli
 
   - repo: https://github.com/commitizen-tools/commitizen
-    rev: v4.16.0 # automatically updated by Commitizen
+    rev: v4.16.1 # automatically updated by Commitizen
     hooks:
       - id: commitizen
       - id: commitizen-branch
diff --git a/commitizen/__version__.py b/commitizen/__version__.py
index 80de35676..e7e757cb6 100644
--- a/commitizen/__version__.py
+++ b/commitizen/__version__.py
@@ -1 +1 @@
-__version__ = "4.16.0"
+__version__ = "4.16.1"
diff --git a/commitizen/cz/customize/customize.py b/commitizen/cz/customize/customize.py
index 8fcc63fac..8f8857d21 100644
--- a/commitizen/cz/customize/customize.py
+++ b/commitizen/cz/customize/customize.py
@@ -1,5 +1,6 @@
 from __future__ import annotations
 
+from collections import OrderedDict
 from pathlib import Path
 from typing import TYPE_CHECKING, Any
 
@@ -19,11 +20,29 @@
 
 from commitizen import defaults
 from commitizen.cz.base import BaseCommitizen
+from commitizen.defaults import MAJOR, MINOR
 from commitizen.exceptions import MissingCzCustomizeConfigError
 
 __all__ = ["CustomizeCommitsCz"]
 
 
+def _derive_major_version_zero(
+    bump_map: Mapping[str, str],
+) -> OrderedDict[str, str]:
+    """Derive a ``bump_map_major_version_zero`` from a user-supplied
+    ``bump_map`` by demoting any ``MAJOR`` rule to ``MINOR``.
+
+    See #1728: when a ``cz_customize`` user supplies ``bump_map`` but not
+    ``bump_map_major_version_zero``, the latter previously fell through to
+    ``defaults.BUMP_MAP_MAJOR_VERSION_ZERO``, silently overriding the
+    user's intent during ``major_version_zero = true`` bumps.
+    """
+    return OrderedDict(
+        (pattern, MINOR if increment == MAJOR else increment)
+        for pattern, increment in bump_map.items()
+    )
+
+
 class CustomizeCommitsCz(BaseCommitizen):
     bump_pattern = defaults.BUMP_PATTERN
     bump_map = defaults.BUMP_MAP
@@ -49,6 +68,16 @@ def __init__(self, config: BaseConfig) -> None:
             if value := self.custom_settings.get(attr_name):
                 setattr(self, attr_name, value)
 
+        # When the user supplies a custom ``bump_map`` but no matching
+        # ``bump_map_major_version_zero``, derive the latter so that bumps
+        # under ``major_version_zero = true`` use the user's mapping rather
+        # than the (totally unrelated) ``defaults.BUMP_MAP_MAJOR_VERSION_ZERO``
+        # fallback. See #1728.
+        if self.custom_settings.get("bump_map") and not self.custom_settings.get(
+            "bump_map_major_version_zero"
+        ):
+            self.bump_map_major_version_zero = _derive_major_version_zero(self.bump_map)
+
     def questions(self) -> list[CzQuestion]:
         return self.custom_settings.get("questions", [{}])  # type: ignore[return-value]
 
diff --git a/docs/images/cli_interactive/bump.gif b/docs/images/cli_interactive/bump.gif
index 1bbf940d5..0d7cd5485 100644
Binary files a/docs/images/cli_interactive/bump.gif and b/docs/images/cli_interactive/bump.gif differ
diff --git a/docs/images/cli_interactive/commit.gif b/docs/images/cli_interactive/commit.gif
index 02f41d51b..53d031da0 100644
Binary files a/docs/images/cli_interactive/commit.gif and b/docs/images/cli_interactive/commit.gif differ
diff --git a/docs/images/cli_interactive/init.gif b/docs/images/cli_interactive/init.gif
index 0ea2341b8..1f7f3ffe0 100644
Binary files a/docs/images/cli_interactive/init.gif and b/docs/images/cli_interactive/init.gif differ
diff --git a/docs/images/cli_interactive/shortcut_custom.gif b/docs/images/cli_interactive/shortcut_custom.gif
index b4d70b5fd..0876dd91e 100644
Binary files a/docs/images/cli_interactive/shortcut_custom.gif and b/docs/images/cli_interactive/shortcut_custom.gif differ
diff --git a/docs/images/cli_interactive/shortcut_default.gif b/docs/images/cli_interactive/shortcut_default.gif
index 1e599171d..20d1418e8 100644
Binary files a/docs/images/cli_interactive/shortcut_default.gif and b/docs/images/cli_interactive/shortcut_default.gif differ
diff --git a/pyproject.toml b/pyproject.toml
index fe0ee0cd4..a6402494f 100644
--- a/pyproject.toml
+++ b/pyproject.toml
@@ -1,6 +1,6 @@
 [project]
 name = "commitizen"
-version = "4.16.0"
+version = "4.16.1"
 description = "Python commitizen client tool"
 authors = [{ name = "Santiago Fraire", email = "santiwilly@gmail.com" }]
 maintainers = [
diff --git a/tests/test_cz_customize.py b/tests/test_cz_customize.py
index fa058a639..726177247 100644
--- a/tests/test_cz_customize.py
+++ b/tests/test_cz_customize.py
@@ -414,6 +414,86 @@ def test_bump_map_unicode(config_with_unicode):
     }
 
 
+def test_bump_map_major_version_zero_is_derived_from_bump_map():
+    """Regression test for #1728: when the user provides ``bump_map`` but no
+    explicit ``bump_map_major_version_zero``, the latter is derived from the
+    former (``MAJOR`` → ``MINOR``) instead of falling through to the default
+    ``defaults.BUMP_MAP_MAJOR_VERSION_ZERO``."""
+    config = BaseConfig()
+    config.settings.update(
+        {
+            "name": "cz_customize",
+            "customize": {
+                "bump_pattern": r"^(feat|fix|docs)",
+                "bump_map": {
+                    "break": "MAJOR",
+                    "feat": "PATCH",
+                    "docs": "PATCH",
+                },
+            },
+        }
+    )
+
+    cz = CustomizeCommitsCz(config)
+
+    # Same patterns, MAJOR demoted to MINOR.
+    assert dict(cz.bump_map_major_version_zero) == {
+        "break": "MINOR",
+        "feat": "PATCH",
+        "docs": "PATCH",
+    }
+
+
+def test_bump_map_major_version_zero_explicit_user_value_wins():
+    """If the user explicitly sets ``bump_map_major_version_zero``, that
+    value is used verbatim (no derivation)."""
+    config = BaseConfig()
+    config.settings.update(
+        {
+            "name": "cz_customize",
+            "customize": {
+                "bump_pattern": r"^(feat|fix|docs)",
+                "bump_map": {
+                    "break": "MAJOR",
+                    "feat": "PATCH",
+                },
+                "bump_map_major_version_zero": {
+                    "break": "MAJOR",  # NB: kept as MAJOR
+                    "feat": "PATCH",
+                },
+            },
+        }
+    )
+
+    cz = CustomizeCommitsCz(config)
+
+    assert dict(cz.bump_map_major_version_zero) == {
+        "break": "MAJOR",
+        "feat": "PATCH",
+    }
+
+
+def test_bump_map_major_version_zero_falls_back_to_defaults_without_bump_map():
+    """When the user provides neither ``bump_map`` nor
+    ``bump_map_major_version_zero``, the class default applies."""
+    from commitizen import defaults
+
+    config = BaseConfig()
+    config.settings.update(
+        {
+            "name": "cz_customize",
+            "customize": {
+                # No bump_map, no bump_map_major_version_zero.
+                "schema_pattern": r"^(feat|fix): (.*)$",
+            },
+        }
+    )
+
+    cz = CustomizeCommitsCz(config)
+
+    assert cz.bump_map_major_version_zero is defaults.BUMP_MAP_MAJOR_VERSION_ZERO
+
+
 def test_change_type_order(config):
     cz = CustomizeCommitsCz(config)
     assert cz.change_type_order == [
diff --git a/uv.lock b/uv.lock
index ba4a9b2a5..40ec44c59 100644
--- a/uv.lock
+++ b/uv.lock
@@ -216,7 +216,7 @@ wheels = [
 
 [[package]]
 name = "commitizen"
-version = "4.16.0"
+version = "4.16.1"
 source = { editable = "." }
 dependencies = [
     { name = "argcomplete" },