Btw. I also tested the AppImage and had (almost) the same result.

Thanks for opening the bug. Is it a scaling problem or positioning problem? Looking at the right side which seems to have the correct height, just positioned wrong. Or am I looking at it wrong?

I'll try to install KDE Neon and try it out for myself, though I have currently the problem of having only one monitor. Does it happen with single monitor?

It's a positioning problem and the preview is also horizontally stretched.

I currently don't dare to turn one screen off, since I would need to reboot then. 😆 Having two high dpi screens still can make a lot of troubles under Linux. I can't test my other dual screen setup at work neither because of Corona. (Because I knew this issue will be hard to fix I initially just proposed #275. 😁) Spectacle manages to do it right, but that doesn't help a lot.

Damn it, I disabled the 2nd screen... 😆
It's even stranger now. Halve of the screen wasn't visible when capturing a rectangular screenshot.

That's very strange, thanks for double checking this. Don't bother yourself further with this, I'll try to test on my machine or a vm.

Reproducing such issues is a major PITA, I've quite some on https://github.com/pbek/QOwnNotes myself. 😆

Yeah, I know, had few of them already, across different OS xD

No issues on a KDE Neon box with a single, non-zoomed display.

Ok, that's at least something I can test, Single Display with Zoom.

I've testen now with a VM and 150% Scaling, seems kind of normal to me

You did have the issue with single monitor and scaling?

Although only one screen, correct? Too bad I cannot test with my office setup right now. 😬
Thank you for the effort!

Yeah, single Monitor. It's currently my only setup, have no external Monitors at home anymore.

I found something out.

If I remove the env variable QT_SCREEN_SCALE_FACTORS (currently is set to QT_SCREEN_SCALE_FACTORS=DVI-I-0=1.5;DVI-I-1=1.5;HDMI-0=1.5;DP-0=1.5;DVI-D-0=1.5;DP-1=1.5;) and set QT_AUTO_SCREEN_SCALE_FACTOR=0 (it was 0, but it must not be 1 for this to work) before starting ksnip the UI is too small but the screenshots are fine!

Thanks for looking into this again. I'm finishing up the 1.7.0 release and wanted to look into this issue today after work. Your finding confirms that scaling is the problem, seems that some parts are scaled and other not which creates this strange behavior.

QT_SCREEN_SCALE_FACTORS seems to be set by KDE System Settings where I set the "Global scale" to 150%.

As a reference: Spectacle is ok with the env variables. UI and screenshots are as they should in Spectacle.

At least I can now unset the env variables in the ksnip desktop file and live with the small ui but gain correct screenshots! 😁

But if you can get around that behavior it would be awesome! 🥳

Oh, I have to correct myself. There is one issue in Spectacle I forgot. The screenshots are 50% too large (150% instead of 100%):

But that's the same with ksnip (with removed QT_SCREEN_SCALE_FACTORS):

Will have a look at that too

This is one nasty issue. I have the feeling that it's caused by some change in Qt with version 5.8 or 5.9. I know that the scaling was working for me with my last KDE Version, with my current it's not working for me anymore though the issue looks a bit different on my side. I have just disabled scaling for testing purpose for versions above 5.8. Could you quickly test how it behaves for you?

Edge snap?

Difficult issue indeed. Can you give it a try and test with the appImage or edge snap?

Also, what coordinates to you see on the mouse when the mouse cursor is in the top left corner on the left monitor? Do you see 0,0 or something else?

Can you give it a try and test with the appImage or edge snap?

Now the user interface is too small (like when I use my variables) but the screenshot is still wrong.
Using QT_AUTO_SCREEN_SCALE_FACTOR=0 QT_SCREEN_SCALE_FACTORS="" still helps getting a correct screenshot.

Do you see 0,0 or something else?

1280,0 on the top left corner of my left monitor when I don't use the env variables. (0,0 with env variables)

Something's fishy, I get an offest too on my Plasma with scaling enabled and multiple screens but no clue where it's coming from. How does a fullscreens screenshot look? Did it work before? Is it still working?

Changing the x value does not change the size of the top or bottom bar.

The offset, x and y is just the position of the background image, it should not affect the size. I'm bit puzzled where it comes from. I have seen the on the left side in my testing but never at the top or bottom. Need to test again.

@pbek

env QT_AUTO_SCREEN_SCALE_FACTOR=0 QT_SCREEN_SCALE_FACTORS="" ksnip & is still my workaround of choice.

this is the simplest way of workaround, I can use it with flameshot too, And, I don't know why, maybe because I have a fixed font DPI set by KDE, The UI of ksnip/flameshot looks some kind of normal when disable QT_SCREEN_SCALE_FACTORS

Before disabled QT_SCREEN_SCALE_FACTORS

After disabled QT_SCREEN_SCALE_FACTORS it looks a bit tiny ,but usable, a little weird of the delay seconds UI

I prefer to change the desktop file of ksnip/flameshot to apply this workaround

I also tested the latest Continuous build,wow, it woks ,with out any weird of UI and only a simple settings of offset, I will accept this way as a temp solution before QT fixed the buggy scale behavior

And there is a bug on the magnifier， I turned it off

and also image crop is not working

I'll have a look at the magnifier. The crop issue is known ksnip/kImageAnnotator#250, would be nice if you could attach your video there.

Well, if I understand correctly you ask for the flameshot error
I confirm flameshot gives the same error. This is how flameshot sees the two screens

Maybe I have to install a different flameshot version.
I'll ask in the other isuue

@ihipop Adorner (magnifying glass, rulers, info text) should be positioned correctly now.

magnifying glass

magnifying glass IS STILL not working with a new issue
see video

my left monitor is the primary monitor, when the crosshair pointer is on right monitor,it woks well
but when I just pass out the edge of each screen from right to left ,the magnifying glass fly to the very left of the primary monitor, and can not move properly on the left monitor

And the crosshair pointer is gone, only have a single horizontal red line left on screen, the vertical line disappears

@ihipop can you test again, should be better now.

@gubareve I'm not able to reproduce that issue you're having with the top and bottom line. Tried with 100%, 125% and 150% scaling, the top and bottom lines are always aligned correctly.

@ihipop can you test again, should be better now.

@gubareve I'm not able to reproduce that issue you're having with the top and bottom line. Tried with 100%, 125% and 150% scaling, the top and bottom lines are always aligned correctly.

works like a charm，-including the #250 ：）-

@ihipop can you test again, should be better now.

@gubareve I'm not able to reproduce that issue you're having with the top and bottom line. Tried with 100%, 125% and 150% scaling, the top and bottom lines are always aligned correctly.

Oh well, it's extremely minor so it's fine. Thanks for trying though.

Awesome, thanks for checking.

@gubareve if you find a way to reproduce this I'll have another look into.

Closing this issue.

I am having the same issue!

@teixeire what issue? The initial? Have you tested with the continuous build of 1.10.0 https://github.com/ksnip/ksnip/releases/tag/continuous?

Hi, I have a similar problem: i run with double monitor,

• main monitor 1902x1080, 100% scale
• laptop monitor 2160x1440, 175% scale
  Launching the rectangular capture, i get a white band below both screens, and the upper band of the screens isn't visible (pic below)

Ubuntu 20.04, tried with ksnip continuous release that you mentioned above
Flameshot does not have any problem, if useful - let me know if any other info is

I am also facing this bug, I'll provide as much information as I can

When you have Global scale enabled, using the Rectangular Area tool shifts the screens to the horizontally to the left, causing one to be cut off and the far right one to have a grey area to the right where the screen should have been.

Using a larger scale size seems to shift the screens more.

To Reproduce
Steps to reproduce the behavior:

1. Go to System Settings > Display Configuration
2. Set Global Scale higher than 100%
3. Restart
4. Start a Rectangular area section
5. Note the shifted screens

Expected behavior
For the screens to be frozen in the position the screens should typically be, without shifting.

Screenshots

Desktop (please complete the following information):
Operating System: Fedora Linux 36
KDE Plasma Version: 5.25.3
KDE Frameworks Version: 5.96.0
Qt Version: 5.15.3
Kernel Version: 5.18.13-200.fc36.x86_64 (64-bit)
Graphics Platform: X11
Processors: 16 × Intel® Core™ i9-9900K CPU @ 3.60GHz
Memory: 15.3 GiB of RAM
Graphics Processor: NVIDIA GeForce GTX 1080 Ti/PCIe/SSE2

ksnip version: 1.10.0
Also tested with 1.10.1-continuous, Build 1-82ac27e, and still apparent

Flatpack for stable. Used continuous rpm

I managed to 'fix' this for myself, and I'm not sure why it works, but basically I have two monitors

1920x1200 and a 1920x1080. The 1920x1200 was the default monitor and like the examples above it was always off when taking a screenshot. I set the 1920x1080 as the default monitor instead and now the screenshots are perfect.

Only mentioning in case it helps someone out there.

I can confirm upgrading from 1.9.0 to latest release of 1.10.0 solved the issue for me with a global scale >100% and a dual-monitor setup.

Hi,

I have bad news, because this problem is somehow back. The only thing which might help is, that with spectacle or flameshot it happens aswell. So I am not completely sure if I actually should bother you with it, but more go to KDE/Plasma itself.

Happens when I choose a rectangular area.
(the magnifying lens is not a concern for me as long as this displacement happens)
Same with flameshot.
With spectacle it happens with a rectangular area and the window below the mouse cursor.

Data:
Operating System: Arch Linux
KDE Plasma Version: 5.27.8
KDE Frameworks Version: 5.110.0
Qt Version: 5.15.11
Kernel Version: 6.5.7-arch1-1 (64-bit)
Graphics Platform: X11
Processors: 24 × AMD Ryzen 9 5900X 12-Core Processor
Memory: 62.7 GiB of RAM
Graphics Processor: NVIDIA GeForce RTX 3080/PCIe/SSE2
Manufacturer: Gigabyte Technology Co., Ltd.
Product Name: X570S UD

Spectacle: 23.08.2
Flameshot: v12.1.0
Ksnip: 1.10.1

Here a screenshot of ksnip with the problem, taken by spectacle with delay and full screen screenshot (and an accidentally opened window of Exquisite).

If you can provide me hints to solve or to take this problem further, please don't hesitate to point me to it. :)

I can confirm this:

It seems to be a KDE-specific issue, because i have the exact behaviour with Ksnip and Flameshot.
I have two monitors with global scaling of 150% and forced DPI to 120 within the KDE systemsettings.

My system:
Kubuntu 22.04.3 LTS
Flameshot 11.0.0-2
Ksnip 1.10.1

when i put the scaling back to 100% both of them work as they should.

I'm experiencing the same issues on Kubuntu. I tried experimenting with different global scaling options and only on 100% everything is fine. The other I tried are: 106.25%, 112.5%, 150%, 200%. Since 200% was also affected I don't think the fractional scalling is the issue here. I also think that I haven't experienced this when I started using ksnip, on the same setup. It probably started happening after some system update.

Operating System: Kubuntu 22.04
KDE Plasma Version: 5.24.7
KDE Frameworks Version: 5.92.0
Qt Version: 5.15.3
Kernel Version: 5.15.0-91-generic (64-bit)
Graphics Platform: X11
Processors: 12 × AMD Ryzen 5 5500U with Radeon Graphics
Memory: 35,1 GiB of RAM
Graphics Processor: AMD RENOIR

Primary screen: 2560x1440
Secondary screen: 1920x1080

Here is how it looks on my primary screen when I try to take a snip:

Edit (12 oct 24):
I successfully disabled fractional scaling in Cinnamon, then resized and increased the size of all fonts en menu items manually. This solved the ksnip issues for me, working perfectly now.

Having the same issue on my 13 inch Framework, with Manjaro Cinnamon.

In my case the issue only occurs with fractional scaling enabled, which is labeled as "experimental" under the Cinnamon GUI. So I suspect this "fractional scaling" to be the cause of the issue.

If I could, I would disable this "fractional scaling" option. I sadly can't, because:

• If I disable fractional scaling, I can only select 100% or 200% monitor scaling in the GUI.
• If I enable fractional scaling, I also get the additional options 125%, 150% and 175% scaling.

My display is only 13 inch with 2256x1504 (3:2) resolution, so 100% scaling is unreadable small, whilst 200% is ridiculous large and clumsy. I prefer 125% as the optimal choice, which requires "fractional scaling" to be enabled.

One workaround that I discovered, is to select the option "Full screen (All monitors)" in "Ksnip", then crop the printscreen afterwards in "Ksnip" itself. Hope this solution helps others as wel.

I'm getting this issue on Win11

OS: Windows 11 (10.0.22631) 64bit [WindowsEditor]
CPU: 12th Gen Intel(R) Core(TM) i9-12900HX [24 cores]
GPU: NVIDIA GeForce RTX 4080 Laptop GPU
GPU: Direct3D 11.0 [level 11.1] [Direct3D11]
GPU: SM: 5.0, FR: N/A, VRAM: 11997 MB
RAM: 65237 MB

I have two monitors, primary 1920x1200, secondary 4K. I try to capture a third of the screen on my primary, and a small section of the secondary is captured instead.

Bonus bug, the attached image was saved from ksnip, and it the saved file has white borders that the image did not have within ksnip.