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91 lines (91 loc) · 3.83 KB
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{
"common": {
"success": "Operation completed successfully",
"created": "Created successfully",
"updated": "Updated successfully",
"deleted": "Deleted successfully"
},
"error": {
"tenant_required": "Tenant ID is required",
"unauthorized": "Unauthorized access",
"forbidden": "Access forbidden",
"invalid_token": "Invalid or expired token",
"invalid_request_body": "Invalid request body",
"not_found": "Resource not found",
"rate_limit_exceeded": "Rate limit exceeded. Please try again later",
"internal_error": "Internal server error"
},
"ticket": {
"created": "Ticket created successfully",
"updated": "Ticket updated successfully",
"deleted": "Ticket deleted successfully",
"not_found": "Ticket not found",
"status_changed": "Ticket status changed successfully",
"assigned": "Ticket assigned successfully",
"transferred": "Ticket transferred successfully",
"rated": "Ticket rated successfully",
"message_added": "Message added successfully",
"invalid_status_transition": "Invalid status transition",
"already_assigned": "Ticket is already assigned to this agent",
"cannot_delete_open": "Cannot delete an open ticket",
"bulk_assigned": "{{count}} tickets assigned successfully",
"bulk_status_changed": "{{count}} tickets status changed successfully",
"bulk_priority_changed": "{{count}} tickets priority changed successfully",
"bulk_transferred": "{{count}} tickets transferred successfully",
"bulk_deleted": "{{count}} tickets deleted successfully"
},
"agent": {
"created": "Agent created successfully",
"updated": "Agent updated successfully",
"deleted": "Agent deleted successfully",
"not_found": "Agent not found",
"status_updated": "Agent status updated successfully",
"already_exists": "Agent already exists",
"has_open_tickets": "Cannot delete agent with open tickets"
},
"department": {
"created": "Department created successfully",
"updated": "Department updated successfully",
"deleted": "Department deleted successfully",
"not_found": "Department not found",
"agent_added": "Agent added to department successfully",
"agent_removed": "Agent removed from department successfully",
"has_open_tickets": "Cannot delete department with open tickets"
},
"category": {
"created": "Category created successfully",
"updated": "Category updated successfully",
"deleted": "Category deleted successfully",
"not_found": "Category not found"
},
"sla": {
"created": "SLA policy created successfully",
"updated": "SLA policy updated successfully",
"deleted": "SLA policy deleted successfully",
"not_found": "SLA policy not found",
"cannot_delete_default": "Cannot delete default SLA policy"
},
"canned_response": {
"created": "Canned response created successfully",
"updated": "Canned response updated successfully",
"deleted": "Canned response deleted successfully",
"not_found": "Canned response not found"
},
"notification": {
"ticket_created": "New ticket #{{ticket_number}} has been created",
"ticket_assigned": "Ticket #{{ticket_number}} has been assigned to you",
"ticket_updated": "Ticket #{{ticket_number}} has been updated",
"ticket_resolved": "Ticket #{{ticket_number}} has been resolved",
"new_message": "New message on ticket #{{ticket_number}}",
"sla_warning": "Ticket #{{ticket_number}} is approaching SLA deadline",
"sla_breached": "Ticket #{{ticket_number}} has breached SLA"
},
"validation": {
"required": "{{field}} is required",
"min_length": "{{field}} must be at least {{min}} characters",
"max_length": "{{field}} must be at most {{max}} characters",
"invalid_email": "Invalid email address",
"invalid_priority": "Invalid priority value",
"invalid_status": "Invalid status value"
}
}