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Hello Netdata Team, I'm not receiving any email notifications for alerts from Netdata Cloud, even though I can see the alerts are active in my dashboard. I have a self-hosted agent connected to the cloud. I have already gone through the following troubleshooting steps:
Because all my settings appear to be correct, I suspect my email address may have been added to an email suppression list on your backend or I might be missing something else. Could you please check your delivery logs and see if my account is on a suppression list? My Netdata Cloud account email is: [email protected] Thank you for your help! |
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Replies: 1 comment 3 replies
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Hello @abullard1, Could you do one final check to confirm that the alerts you’re referring to are not silenced by their configuration?
Also, could you share an example of an alert that you expected to be notified about but weren’t. |
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Seems like the configuration feature is only available for the paid plan, right? 
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Correct. If your space is not on a paid plan, the only option is to check the alert configuration on the agent itself. |
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Hey! Quick update: I checked the Netdata agent config inside my Docker container and found that the alert template for cgroup_ram_in_use was indeed set to silent. That explains why I wasn’t receiving notifications. 
I switched 
Thanks for pointing me in the right direction! |
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Hey! Quick update: I checked the Netdata agent config inside my Docker container and found that the alert template for cgroup_ram_in_use was indeed set to silent. That explains why I wasn’t receiving notifications.
I switched
to: silentto toto: sysadminso future alerts generate notifications. I tested it by lowering the threshold of the notifications to 1% temporarily and it seems to have done the trick.Thanks for pointing me in the right direction!