Your account is unable to upgrade Copilot. Please contact Support #183924
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Select Topic AreaQuestion Copilot Feature AreaGeneral BodyI was previously using the free one-month trial of GitHub Copilot, and it was working well. This month, I purchased my first paid subscription to GitHub Copilot Pro. The payment was successful, and I have the payment receipt. I can also see that Copilot Pro is enabled and shows as an active subscription in my account. However, I’m unable to use GitHub Copilot in VS Code. It keeps redirecting me to the support page, where I see the alert: I opened a support ticket two days ago, but I haven’t received any response yet. I’ve also tried clearing the cache, but that didn’t help. Please help if anyone has faced the same issue or knows how to resolve it. |
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Replies: 8 comments 2 replies
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This issue usually happens when a GitHub account previously used the Copilot free trial and later upgraded to Copilot Pro, even though the subscription is active and the payment was successful. In this situation:
Most of the common troubleshooting steps are typically already done:
When none of these resolve the issue, it usually indicates an entitlement synchronization problem on GitHub’s backend, caused by an incomplete or inconsistent trial → Pro migration. In this state, the Copilot Pro entitlement exists but is not fully propagated to editor integrations like VS Code. Based on similar cases, this problem cannot be fixed locally and requires GitHub Support to manually refresh or reassign the Copilot Pro entitlement on the account. For faster resolution, it’s recommended to contact GitHub Support and explicitly mention:
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You are 100% correct. This is a backend synchronization error that you cannot fix on your own. Immediate Action: Contact GitHub Support directly. What to tell them: "I recently upgraded from the Copilot Free Trial to Pro. The payment went through, but VS Code still thinks I am on an expired trial. Please manually refresh my account entitlements." Do not waste time re-installing VS Code; it won't help. This requires a fix on their server. |
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I faced a similar issue before, and here’s what worked for me:
If Still Not Resolved - Since you already opened a support ticket, keep that active. Sometimes it’s a backend sync issue that GitHub needs to fix manually. |
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I was previously using the free one-month trial of GitHub Copilot, and it was working well. This month, I purchased my first paid subscription to GitHub Copilot Pro. The payment was successful, and I have the payment receipt. I can also see that Copilot Pro is enabled and shows as an active subscription in my account. However, I’m unable to use GitHub Copilot in VS Code. It keeps redirecting me to the support page, where I see the alert: I opened a support ticket two days ago, but I haven’t received any response yet. I’ve also tried clearing the cache, but that didn’t help. Please help if anyone has faced the same issue or knows how to resolve it. |
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same issue with me too |
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same issue with me too |
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same issue with my account |
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I've opened a ticket on March 14, today is April 6. Ticket number is #4159715. No response, even though I bumped the ticket multiple times. Looks like Github just eaten up the $100 I paid for the yearly Pro subscription. |
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same |
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This usually happens when there’s a backend account or billing flag, even if GitHub Copilot Pro shows as active. Since you’re seeing “unable to upgrade Copilot”, it’s likely not a local VS Code issue but an account provisioning problem. Things you can double-check: Make sure VS Code is signed into the same GitHub account with the active subscription That said, this specific error typically can’t be fixed client-side. Since you already opened a ticket with GitHub Support, that’s the correct path. 👉 If it’s been 2+ days, reply to your ticket or open a new one marked billing/subscription issue and attach: Payment receipt |
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You are 100% correct. This is a backend synchronization error that you cannot fix on your own.
Immediate Action: Contact GitHub Support directly.
What to tell them:
"I recently upgraded from the Copilot Free Trial to Pro. The payment went through, but VS Code still thinks I am on an expired trial. Please manually refresh my account entitlements."
Do not waste time re-installing VS Code; it won't help. This requires a fix on their server.