Account suspended with no explanation — multiple support tickets ignored for 6 days #193517
Replies: 3 comments 2 replies
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Community can't directly reinstate accounts, as you already know, but a couple of things worth trying if the standard ticket route is stalling. The most direct escalation path for a suspended account is the reinstatement request form at github.com/contact/reinstatement. It goes to a different team than general support and is specifically for account suspension appeals. If you've only filed general support tickets so far, it's worth submitting this separately and referencing your existing ticket numbers (#4304542, #4310528) so they can connect the history. Six days without a substantive response on a Pro account is not great. Submitting through that reinstatement form specifically tends to get faster human eyes than the general queue. One thing to keep in mind: if the suspension is related to content in the repository (the TokenTradeX repo you linked involves trading/token functionality), the review may involve a policy check that takes more time than a typical ticket. That doesn't mean it goes against you, just that those reviews tend to move slower than standard support cases. |
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Thanks for the insight — I appreciate you taking the time to break this down. I haven’t gone through the reinstatement form yet, so I’m going to submit that now and reference my existing tickets (#4304542, #4310528) like you suggested. That sounds like a much more direct route than what I’ve been doing. Good to know about the possible policy review too. That actually gives me a bit more clarity on why things might be slower, especially given the nature of the TokenTradeX repo. I’ll keep that in mind and stay patient while it goes through the proper checks. Appreciate the guidance — I’ll follow through on this and hopefully it helps move things forward. |
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Yo @mainelew25-cmd — that honestly sounds like a nightmare. Losing access to business infra for 6 days with zero explanation is insane. Real talk: the community mods here unfortunately can't unsuspend accounts, only the Trust & Safety team can. Since support is ghosting you, here’s what usually works: |
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Thanks for the insight! Definitely will try that.. |
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Hi @mainelew25-cmd, This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page. For account related issues, GitHub Support requires that you contact them from the email address verified on that account. If you haven't already, please submit a request using this form: https://support.github.com/contact/cannot_sign_in When completing this step, you won't be required to sign in, but you will need to verify your email address. If you're currently signed into a different account, please sign out first before following the link. This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request! |
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My GitHub Pro account was suspended without any notification, explanation, or policy violation cited. I have opened multiple support tickets and received no substantive response — only automated replies or silence.
This is severely impacting my work. I have active repositories, ongoing collaborations, and business-critical infrastructure tied to this account.
What I expected: Either no suspension (if no violation occurred), or at minimum a clear explanation of what policy was violated and a path to resolution.
What happened instead: Account suspended without warning. Support tickets have gone unanswered or unresolved for 6 days. No appeals process has been offered.
What I'm asking for:
A human review of my account suspension
A clear explanation of what triggered it
A defined path to reinstatement or appeal
I understand the Community forum cannot reinstate accounts directly — I'm posting here because the official support channel has failed to respond meaningfully, and I'm hoping a GitHub staff member or community moderator can escalate this internally or point me to a contact who can.
Account in question: rdseb667/TokenTradeX
Ticket reference numbers: #4304542, #4310528
https://github.com/rdseb667-collab/TokenTradeX
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