🏷️ Discussion Type

Question

💬 Feature/Topic Area

Account Related

Body

Hi,

This is a Copilot billing issue that is currently blocking access.

Ticket: #4268870

Summary:

• My Copilot subscription renewal failed but it was upgraded to Pro.
• I was charged $5.16 instead of the usual $10
• The charge is unclear (possibly prorated), and I haven’t received any explanation
• Today, my Copilot access was downgraded to Free

Current problem:

• I cannot use Copilot at all
• I cannot re-subscribe because new subscriptions are currently disabled

What I need:

1. Clarification of the $5.16 charge
2. Resolution of the billing issue OR restoration of Copilot access

I have no issue in paying valid charges. I just want clarity.This has been pending for 2 weeks with no response on the support ticket.

Could a moderator or GitHub staff please help escalate this?

Thanks.