Urgent: Enterprise Customer - $746 Copilot Payment Confirmed, Duplicate Invoice Issued, Copilot NOT Activated for 80+ Hours - Seeking Human Assistance #205860
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🏷️ Discussion Type
Product Feedback
💬 Feature/Topic Area
Copilot
Body
Hello GitHub Community and Staff,
I am reaching out here as an Enterprise customer facing a critical issue with our GitHub Copilot subscription, and despite multiple attempts to contact official support channels, we have received no human response for over 60 hours. This situation is severely impacting our team's productivity and causing significant project delays.
Here's a summary of the problem:
Original Invoice: On August 23rd , we received an invoice for $746 for GitHub Copilot.
Payment Attempt & Success: After initial payment errors, the invoice was successfully paid on e.g., August 26th. The funds were successfully deducted from our bank account.
Critical Issue: Immediately after the confirmed payment, our GitHub Copilot access was NOT activated. Furthermore, a duplicate invoice for the exact same amount ($746) was generated simultaneously.
Proof of Payment: Our bank has confirmed the successful transaction and provided us with a Reference Number and Approval Code, which I have ready to provide to GitHub.
Lack of Support Response:
Since e.g., August 26th, which is now over 80 hours ago, we have opened multiple support tickets (6-7). Each time, we received automated, unhelpful bot responses.
We have also sent 5 emails to official support addresses (e.g., [email protected]), yet we have received no human reply whatsoever.
Impact on Our Business:
As a long-standing Enterprise customer with over 140 active projects on GitHub, this issue is causing significant disruption. For more than 80 hours, our team has been unable to utilize GitHub Copilot, leading to project stagnation and potential financial loss due to missed deadlines and client commitments.
We are paying for an Enterprise-level service and expect a corresponding level of support, especially for critical billing and service activation issues. The current lack of any human engagement is unacceptable.
My Request:
Immediate Activation: Please activate our GitHub Copilot subscription promptly.
Duplicate Invoice Resolution: Cancel and remove the duplicate $746 invoice.
Human Contact: I urgently need a human GitHub staff member to review our case, verify the payment (I can provide all bank details), and resolve these issues.
Ticket Reference: I can provide our support ticket numbers upon request.
We have PDF evidence of the payment confirmation and the duplicate invoice.
Has anyone else experienced similar issues with Copilot billing or unresponsive support? Any advice or direct contacts within GitHub who can assist would be greatly appreciated.
Thank you for your attention to this urgent matter.
Sincerely,
Sirus Abdollahi / Unicorn Brokers Investment LTD
GitHub Organization: Unicorn Brokers Investment LTD / UNFXCO (Unfxcoin)
https://github.com/Unfxcoin
INV152080775.pdf
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