Copilot Pro+ payment completed, but account still shows Copilot Free and VS Code asks me to upgrade #207517
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This appears to have been categorized under Actions/Accessibility, but my issue is specifically a GitHub Copilot Pro+ billing/subscription activation problem. My payment was successfully completed on September 9, 2026, but my account still shows Copilot Free and VS Code continues to ask me to upgrade. I already have GitHub Support ticket #4741137 with the payment receipt and invoice attached. Could a GitHub staff member please redirect this to the appropriate Copilot/Billing team or advise me where this billing issue should be handled? I am specifically looking for help reconciling the successful payment and activating the Copilot Pro+ subscription. I do not want to make a second payment while the first payment remains unresolved. |
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🏷️ Discussion Type
Bug
💬 Feature/Topic Area
Actions
Body
Hi GitHub Community,
I’m facing a billing/activation issue with GitHub Copilot Pro+ and would really appreciate some help.
I attempted to purchase Copilot Pro+ on September 9, 2026. The payment was successfully completed, and I have the payment receipt and invoice.
However, two days later, my GitHub account still shows:
There is also now a message on my Billing & Licensing page saying:
“Your payment is overdue for usage on GitHub. Please make a payment by September 24, 2026 to continue to use paid services.”
This is confusing because I already made the Copilot Pro+ payment on September 9 and have provided the successful payment receipt and invoice to GitHub Support.
I have already opened a GitHub Support ticket (#4741137) and uploaded my payment receipt and invoice yesterday. I have also updated the ticket several times, but the Copilot subscription still has not been activated.
My GitHub username is vivekmishra33.
Could someone please help clarify:
I do not want to make a duplicate payment without knowing what the outstanding amount represents.
I have screenshots of the Billing & Licensing page and the successful payment/invoice and can provide them if required.
I have already lost two days of work because Copilot is unavailable, so I would really appreciate any guidance from a GitHub employee or Community expert.
Thank you.
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