We are also blocked, I noticed that a field on the bill tab had been reset by Github to the wrong country. May be worth checking. Though in our instance, resetting to the correct country has not lifted the ban and GitHub seems unresponsive and from other threads it appears that others were blocked for working for weeks. Please post if you are able to reach someone and can get to a resolution. This is the most damaging billing customer experience i've ever had .. with xero resolution and what appears to be zero care.

I know waiting three months is incredibly frustrating, especially when you just want to pay for a service you've used for years. Yes, others have definitely seen this exact message.

Here is the short, direct answer to what is going on:

Why is this happening?
GitHub is a US company, which means they are legally forced to comply with strict US trade sanctions. If your account history, IP, or billing address is linked to a restricted region, the system automatically blocks your ability to pay them. It isn't that they don't want your business—they are legally prohibited from taking your money.

Can you fix it yourself?
No. Once the compliance system flags your account, it intentionally locks the payment section to prevent bypass attempts. There is no self-service fix.

Why is Support taking so long?
Standard support agents aren't allowed to touch these tickets. They are routed to a specialized legal and compliance team, which has massive backlogs because every case requires a manual legal review.

What you should do next:

• If you still live in a restricted region: There is unfortunately no way to unblock paid services right now. (Your free public repos will usually still work).
• If you have relocated to a non-restricted country: Do not open a new ticket, as that puts you at the back of the line. Instead, reply to your existing ticket asking for a Location Appeal, and attach official proof of your new residency (like a government ID, visa, or utility bill).