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developer-workflow/communication-channels.rst
@@ -32,9 +32,9 @@ feels neutral in one culture can read as blunt or rude in another.
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**Practice active listening.** Try to focus on understanding the message before reacting.
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-**Confirm Understanding.** Ask open-ended questions and paraphrase to avoid misunderstandings. If you're
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-unsure what someone meant, ask: "I want to make sure I understand: are you
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-saying X?"
+**Confirm understanding.** Ask open-ended questions and paraphrase to avoid
+misunderstandings. If you're unsure what someone meant, ask: "I want to make
+sure I understand: are you saying X?"
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**Use translation tools freely.** If English isn't your first language,
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translation software or AI tools may help you check that your message has the
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