From b74a6883b9cdc801a9de5b6f249457d31b9f464c Mon Sep 17 00:00:00 2001 From: markzegarelli Date: Wed, 15 Jun 2022 14:22:23 -0700 Subject: [PATCH 1/2] Noted that Help Scout cannot receive custom properties --- src/connections/destinations/catalog/help-scout/index.md | 5 ++++- 1 file changed, 4 insertions(+), 1 deletion(-) diff --git a/src/connections/destinations/catalog/help-scout/index.md b/src/connections/destinations/catalog/help-scout/index.md index e7d8c15c15..6523c84a2c 100644 --- a/src/connections/destinations/catalog/help-scout/index.md +++ b/src/connections/destinations/catalog/help-scout/index.md @@ -30,4 +30,7 @@ If you're not familiar with the Segment Specs, take a look to understand what th You can use the Identify call to create or update customers in your Help Scout account. -A `name` and an `email` are required by Help Scout to complete the request. You can set the userId as the `email`, although this is [not recommended](/docs/connections/spec/identify/#user-id). You can also specify `firstName` and `lastName` traits instead of a single `name` trait. You can learn more about which properties Help Scout will accept [here](https://developer.helpscout.com/mailbox-api/endpoints/customers/create/). +A `name` and an `email` are required by Help Scout to complete the request. You can set the userId as the `email`, although this is [not recommended](/docs/connections/spec/identify/#user-id). You can also specify `firstName` and `lastName` traits instead of a single `name` trait. You can learn more about which properties Help Scout will accept [here](https://developer.helpscout.com/mailbox-api/endpoints/customers/create/){:target="_blank"}. + +> info "" +> This destination does not the sending of custom properties to Help Scout. Use [Destination Functions](/docs/connections/functions/destination-functions/#create-a-destination-function) to send any non-standard properties to Help Scout. From c1af39ebd8c1b924e77d93ae2e8acdb721918ac5 Mon Sep 17 00:00:00 2001 From: markzegarelli Date: Thu, 16 Jun 2022 08:13:14 -0700 Subject: [PATCH 2/2] Apply suggestions from code review Co-authored-by: stayseesong <83784848+stayseesong@users.noreply.github.com> --- src/connections/destinations/catalog/help-scout/index.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/src/connections/destinations/catalog/help-scout/index.md b/src/connections/destinations/catalog/help-scout/index.md index 6523c84a2c..6461e8a7a9 100644 --- a/src/connections/destinations/catalog/help-scout/index.md +++ b/src/connections/destinations/catalog/help-scout/index.md @@ -30,7 +30,7 @@ If you're not familiar with the Segment Specs, take a look to understand what th You can use the Identify call to create or update customers in your Help Scout account. -A `name` and an `email` are required by Help Scout to complete the request. You can set the userId as the `email`, although this is [not recommended](/docs/connections/spec/identify/#user-id). You can also specify `firstName` and `lastName` traits instead of a single `name` trait. You can learn more about which properties Help Scout will accept [here](https://developer.helpscout.com/mailbox-api/endpoints/customers/create/){:target="_blank"}. +Help Scout requires a `name` and an `email` to complete the request. You can set the userId as the `email`, although this is [not recommended](/docs/connections/spec/identify/#user-id). You can also specify `firstName` and `lastName` traits instead of a single `name` trait. You can learn more about which properties Help Scout accepts [here](https://developer.helpscout.com/mailbox-api/endpoints/customers/create/){:target="_blank"}. > info "" -> This destination does not the sending of custom properties to Help Scout. Use [Destination Functions](/docs/connections/functions/destination-functions/#create-a-destination-function) to send any non-standard properties to Help Scout. +> This destination doesn't allow you to send custom properties to Help Scout. Use [Destination Functions](/docs/connections/functions/destination-functions/#create-a-destination-function) to send any non-standard properties to Help Scout.