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AI-First Incident Management

Every alert from Prometheus
reaches the right engineer.

One AI-first platform for on-call, escalation and incident response. 70% less alert noise for IT operations and SRE teams that can't afford a missed page.

Try It FreeBook a demo
ITOC360 incident dashboard showing an open incident, its timeline and the responders on call
The ITOC360 mobile app alerting an on-call engineer, with acknowledge and escalate actions
An ITOC360 incident being triaged from inside a Slack channel
  • Opet
  • LTS Life Technology Systems
  • Securitas
  • Unico
  • Architecht
  • EAE
  • Evidea
  • WeChip

The alert fired at midnight. Nobody was actually on call.

Your monitoring caught it immediately. Then it sat. The page went to someone who left in March, the escalation quietly expired, and the person who could actually fix it found out from a customer. Meanwhile sixty duplicate notifications trained the rest of the team to ignore their phones. Every one of those minutes is on an SLA report someone will ask you about.

We close the gap between the alert and the human.

ITOC360 correlates the noise, reads your live on-call schedule, and pages the one engineer who can act — by phone, SMS, push or chat, escalating until someone answers. From that page through to the postmortem, it stays in one place.

See how it works

Ask your SRE operations assistants.

Manage incidents where you chat, correlate alert storms, and page the right engineer — all from one unified platform.

CHATOPS

Run the incident where your team already is.

ALERTING

One incident. Not sixty notifications.

ON-CALL

Wake the right engineer. Every single time.

INCIDENT RESPONSE

An alert becomes a coordinated response.

Integrations

Connect your entire infrastructure

Connect monitoring, automation, cloud, ticketing, and communication platforms to streamline operations from one centralized dashboard.

See All Integrations

Coming from Opsgenie or PagerDuty? Bring everything with you.

Schedules, escalation policies, integrations and routing rules import automatically. Our team runs the migration with you and stays on the call for your first week of live rotations.

Import

Schedules, policies and alert sources, mapped from your export.

We do it with you

A named engineer through cutover, not a docs link.

Run both in parallel

Keep your old tool live until you trust the new one.

PagerDuty comparison

Trusted by modern engineering teams

Here is what SRE managers and directors of infrastructure say about ITOC360.

ITOC360 rated on G2

  • "Mobile App Makes Incident Response Easy Anywhere"

    "I can see the incident, acknowledge it and follow what’s happening without having to find a laptop first. It’s much better than just getting a push notification and then having to switch to another system."

    Graham S.NOC Analyst

  • "Feature-Rich, Predictably Priced Incident Management"

    "It offers a good range of features for the cost, especially compared with many of the larger incident management and on-call platforms. It makes it easier to scale the platform with the team without the cost becoming a major concern."

    Sarah E.Business Development

  • "Automatic Escalations That Keep Incidents Moving"

    "I don’t have to rely on someone noticing a Slack message. If the primary person doesn’t acknowledge the incident, it moves through the escalation policy automatically."

    Tristan M.Engineer

  • "Clear Incident Timelines That Make Postmortems Easy"

    "Who was notified, when did they acknowledge it, who took over, and what happened afterwards — which saves us from reconstructing everything from Slack messages and tickets when we do a postmortem."

    Wesley H.IT Manager

  • "Fast Setup and Hands-On Support Made ITOC360 a Great Fit"

    "We had our basic on-call and escalation workflows running within a few days. Support was also involved during the initial setup, which helped because we don’t have a dedicated person managing the platform."

    Connor H.IT Director

  • "Unified On-Call, Escalations, and Incident Management"

    "We had monitoring in one place, on-call somewhere else, and a lot of the incident communication happening in Slack. Having schedules, escalations and incidents in one workflow has made things much easier."

    Dominic F.IT Operations Manager

Frequently asked questions

How does alert correlation work in ITOC360?

ITOC360 aggregates alerts based on labels, resources, and timestamps using machine learning models to prevent duplicate notifications and group alert storms into a single actionable incident.

Can I configure custom overrides for holidays?

Yes. You can define custom shift overrides, holiday rotations, and backup schedules directly within the timezone-aware calendar settings.

What channels can ITOC360 use to notify engineers?

ITOC360 supports instant notifications through voice phone calls, SMS, push alerts, Slack, Microsoft Teams, email, and custom Webhooks.

How long does it take to set up ITOC360?

Most teams are fully onboarded within a single day. Connect your monitoring tools, define escalation policies, and start receiving intelligent alerts in minutes — not weeks.

Does ITOC360 integrate with my existing tools?

Yes. ITOC360 offers native integrations with 50+ monitoring, ticketing, and communication platforms including Datadog, PagerDuty, Jira, Slack, Microsoft Teams, and more.

Ready to respond faster?

Join engineering teams that resolve incidents 10x faster with ITOC360.

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