I want a $898 refund now, never arrived
→ Approve refund of $898· refund $898 exceeds auto-limit $50
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Reads every ticket, decides what can safely move.
Resolvd triages each message (category, urgency, sentiment), auto-handles the safe cases end to end, and escalates the risky ones to a human with a proposed action attached.
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Updated automatically as new tickets arrive.
01
Triage
Classify category, urgency, sentiment, and policy risk.
02
Act
Auto-resolve safe tickets with the approved workflow.
03
Escalate
Hand off risky cases with context and proposed action.
can you tell me the status?
→ Look up 1091 in the store and reply· store not connected, cannot verify live status
please refund $21 for the damaged item
→ Issue refund of $21 in the store· store not connected, cannot move money automatically
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
please refund $24 for the damaged item
→ Issue refund of $24 in the store· store not connected, cannot move money automatically
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
I want a $333 refund now, never arrived
→ Approve refund of $333· refund $333 exceeds auto-limit $50
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
I want a $455 refund now, never arrived
→ Approve refund of $455· refund $455 exceeds auto-limit $50
I want a $375 refund now, never arrived
→ Approve refund of $375· refund $375 exceeds auto-limit $50
please refund $22 for the damaged item
→ Issue refund of $22 in the store· store not connected, cannot move money automatically
this is the worst service ever, I am furious
→ Personal apology + offer remedy· negative sentiment at high urgency, needs a human touch
can you tell me the status?
→ Look up 1074 in the store and reply· store not connected, cannot verify live status
can you tell me the status?
→ Look up 1074 in the store and reply· store not connected, cannot verify live status