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Consumer Research Application Operational

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Brandwatch Consumer Research API Operational

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Vizia Admin Operational

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Social Media Management Operational

Platform Operational

Publish Operational

Engage Operational

Audience Operational

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Measure Operational

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Listen Operational

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Cloud Elements EU Production Operational

Influence (Paladin) Operational

Influence Operational

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 30, 2026

No incidents reported today.

Jan 29, 2026

Intermittent TikTok Channel Disconnections

Resolved - The recent TikTok channel disconnections were caused by an issue on TikTok’s side and were not the result of any action taken by users or employees/engineers.

TikTok released changes that caused some existing authorization tokens to stop working. As we do not have access to TikTok’s internal systems, we are unable to investigate the root cause further. Our Product Partnerships team has reached out to TikTok to support their investigation.

What we did:
On the 23rd, we retried previously failing authorizations.

This restored a number of affected TikTok channels.

What may still be required:
Some channels will still need to be manually reconnected to restore full functionality.

For now, due to the lack of disconnection events we are marking this issue as resolved however we are monitoring on a long term basis.
Jan 29, 17:29 UTC

Investigating - We are aware of an issue where TikTok channels are intermittently disconnecting for some clients. This may result in temporary interruptions to data ingestion, publishing capabilities, and the availability of Engage and Measure functionality while channels are disconnected. In some cases, channels may require reconnection during this period.

Our teams are actively investigating the behaviour and are working directly with TikTok to understand the cause of these repeated disconnections. At this time, there is no indication of permanent data loss; however, delays in data ingestion and gaps in publishing, engagement, or measurement activities may occur while the issue persists.

We are closely monitoring the situation and will provide further updates as soon as more information becomes available.
Jan 19, 13:22 UTC

Listen: Module not loading

Resolved - This incident has been resolved. We thank you again for your ongoing patience, and ask that any users still encountering issues with our platform contact our Support team.
Jan 29, 16:20 UTC

Identified - The cause of the issue has been identified, and our team is actively working on a resolution.

We will share updates as they become available.
Jan 29, 16:05 UTC

Investigating - We are currently experiencing an issue where the Listen Module is not loading as expected.

Our development team is investigating and actively working on a resolution.

We appreciate your patience and will share updates as progress is made.
Jan 29, 15:24 UTC

Delay in Facebook Data

Resolved - This incident has been resolved.
Jan 29, 08:24 UTC

Identified - We experienced a delay in the processing and availability of Facebook data within Brandwatch. As a result, some users may have seen incomplete or outdated Facebook metrics during this period.
Jan 28, 09:29 UTC

Jan 28, 2026

Jan 27, 2026

No incidents reported.

Jan 26, 2026

Delay in X/Twitter data

Resolved - This incident has been resolved.
Jan 26, 21:19 UTC

Monitoring - We are monitoring latency, which is resolving.
We also noted that Facebook and Instagram mentions may be delayed ingesting. This is resolving as well. We will provide another update when the delays are fully resolved.
Jan 26, 16:24 UTC

Investigating - We are aware of an issue causing delays in the ingestion of X (Twitter) mentions. As a result, some mentions may not be visible in Brandwatch in real time and could appear later than expected. Our engineers are actively investigating the cause, and we’ll share updates as progress is made.
Jan 26, 09:48 UTC

Jan 25, 2026

No incidents reported.

Jan 24, 2026

Scheduled Maintenance: Influence

Completed - The scheduled maintenance has been completed.
Jan 24, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 09:00 UTC

Scheduled - Date: Saturday, 24 January 2026
Time: 09:00 UTC (10:00 CET, 04:00 EST, 20:00 AEDT)
Duration: Approximately 2 hours

We will be carrying out scheduled maintenance on Influence during this window.

This maintenance is required to deploy internal improvements to how Influence handles notifications and system communication. As part of this work, some background changes will be made to improve stability and reliability going forward.

While we do not expect prolonged disruption, users may experience intermittent user interface issues during the maintenance window, such as temporary errors or delays when interacting with certain features.

We recommend avoiding critical work in Influence during this time where possible. No data loss is expected.

We will monitor the maintenance closely and provide updates here if anything changes.

Thank you for your understanding.
Jan 19, 20:29 UTC

Jan 23, 2026

No incidents reported.

Jan 22, 2026

X (Twitter) Outage

Resolved - This incident has been resolved.
Jan 22, 08:18 UTC

Investigating - We are currently aware of an ongoing service disruption affecting X (formerly Twitter).

As a result of this outage, data from X will not be indexing during this time. This issue originates from X’s platform and is outside of our direct control.

We are actively monitoring each area of the Brandwatch suite to assess any potential impact. We will be able to fully evaluate the situation and determine next steps once X services are back up and running.

Further updates will be shared as more information becomes available.
Jan 16, 17:03 UTC

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

Jan 18, 2026

Scheduled Maintenance – Consumer Research - Storage Upgrade

Completed - The scheduled maintenance has been completed.
Jan 18, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 07:00 UTC

Scheduled - Start Time: 18 January 2026, 07:00 UTC / 02:00 ET
End Time: 18 January 2026, 08:00 UTC / 03:00 ET

We will be performing scheduled maintenance as part of a storage upgrade.

During this window, the processing of new mentions may be temporarily paused.
Brandwatch Consumer Research will remain available throughout the maintenance period.
Any paused data will be processed and available within 30 minutes after the end of the maintenance window.

We appreciate your patience and understanding as we work to improve the performance and reliability of our services.
Jan 13, 13:36 UTC

Jan 17, 2026

No incidents reported.

Jan 16, 2026