CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

All Systems Operational

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Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

Viber Operational

MMS Operational

Messaging Apps Operational

Texter Operational

LINE Notifications Operational

Mobile Push Operational

Instagram Messenger Operational

Voice Operational

Voice Platform - The Netherlands Operational

Voice API's Operational

Voice Apps Operational

Ticketing Operational

Seated Ticketing Operational

Ticketing NXTGN Operational

Your Ticket Provider Operational

Global Ticket / Ticketing Museum & Parks Operational

Scan app Operational

Conversational AI Cloud Operational

Production Gateway Operational

Admin Portal Operational

CMS Operational

Staging Gateway Operational

Reporting API Operational

Web Conversations Operational

Mobile Marketing Cloud Operational

Customer Data Platform Operational

Campaigns Operational

Pages Operational

Email Campaigns Operational

Voice Campaigns Operational

Address Book Operational

Tracedock Operational

Inspire Operational

Web Personalization Operational

Mobile Service Cloud Operational

Agent Inbox Operational

E-Mail Operational

Webchat Operational

Scripted Chatbot Operational

Customer Data Platform / CDP Operational

Native Voice Operational

Reporting Operational

Central Services Operational

Analytics Portal Operational

Conversational Router Operational

Online Payments Operational

Checkout Operational

CM Payments API Operational

iDEAL QR Operational

DocData PSP Operational

AutoCollect Operational

High Speed iDeal Gateway Operational

Payments Portal Operational

HALO Operational

Studio Operational

HALO Voice Operational

Inference Operational

Analytics API Operational

Electronic Cash Register Operational

Management Portal Operational

Electronic Cash Register Operational

In Person Payments Operational

Gateway Operational

Merchant Portal Operational

Processor Connections Operational

Verification & Sign Operational

Sign Operational

Seal Operational

iDIN Operational

IBAN Verification Operational

ID Scan Operational

OTP as a Service Operational

Mobile Identity Operational

Email Gateway Operational

Email Gateway API's Operational

Email Gateway App Operational

Platform Operational

Platform Apps Operational

Website Operational

Appmiral Operational

API Operational

Platform CMS Operational

External Services Operational

Mobile network operators: Netherlands Operational

Mobile network operators: Belgium Operational

Mobile network operators: France Operational

Mobile network operators: Spain Operational

Mobile network operators: Germany Operational

Mobile network operators: Sweden Operational

Mobile network operators: Norway Operational

Mobile network operators: Denmark Operational

Mobile network operators: Finland Operational

Mobile network operators: United States of America Operational

Mobile network operators: Japan Operational

Mobile network operators: Singapore Operational

Mobile network operators: United Arab Emirates Operational

Mobile network operators: United Kingdom Operational

Mobile network operators: South Africa Operational

Payment method: iDEAL Operational

Payment method: PayPal Operational

Payment method: Mastercard Operational

Payment method: Visa Operational

Payment method: Sofort banking Operational

Payment method: Bancontact Operational

Payments Processor connections: CCV Operational

Payments Processor connections: Omnipay Operational

Payments Processor connections: Six Operational

Payments Processor connections: Equens Operational

Payments Processor connections: Amex Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

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Past Incidents

Jun 20, 2026

No incidents reported today.

Jun 19, 2026

Scheduled Maintenance – Analytics Portal Service Cloud | June 18, 2026

Completed - The scheduled maintenance has been completed.
Jun 19, 00:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:00 CEST

Scheduled - We will be performing scheduled maintenance on June 18, 2026. The Analytics Portal Service Cloud will remain fully available. In the unlikely event that data is affected, it may be up to one day behind.
Jun 12, 18:11 CEST

Jun 18, 2026

Email Campaigns — Triggers and direct mail sent via API Delayed

Resolved - This incident has been resolved.
Jun 18, 19:23 CEST

Identified - We are currently experiencing delays in triggers and direct mail send via API. These delays are the result of queueing that happened due to an incident earlier today (https://status.cm.com/incidents/scwkch28t8jy). We expect these delays to be resolved within an hour.
We apologize for the inconvenience.
Jun 18, 15:50 CEST

Email Campaigns — Email Sending Delayed

Resolved - This incident has been resolved.
Jun 18, 14:29 CEST

Monitoring - On Jun 18 between 08:01 and 13:50 CEST, we experienced an issue affecting email delivery in the Email Campaigns application. During this window, email campaigns were delayed in sending. Triggers and direct mail sent via API were not affected.
The issue was caused by a service that was in a hanging state. We restarted the service and all emails scheduled during the stated time have since been sent. Recipient counts are now visible in the campaign statistics overview.

We apologize for the inconvenience.
Jun 18, 14:29 CEST

Bot Router - Conversations triggered repeatedly

Resolved - This incident has been resolved.
Jun 18, 11:05 CEST

Monitoring - An issue with WhatsApp yesterday resulted in large volumes of bulk retries which may have lead to the following behaviours in the hours that followed:

Downstream delays in the conversational router, bots and service cloud.
Duplicate messages sent / received
Re-opening of conversations in service cloud that seemed done and where archived

This has gradually decreased and continues to die down towards zero.
We'll monitor for another hour before we close this incident report.
Jun 18, 09:55 CEST

Investigating - We are currently investigating an issue where conversations are triggered multiple times where this should be only one time.
Jun 18, 06:57 CEST

Jun 17, 2026

Status Reports Service Interruption

Resolved - This incident has been resolved.
Jun 17, 14:57 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 14:17 CEST

Investigating - We are experiencing a service interruption which affects Status Reports.
Our engineers are looking into this.
Jun 17, 13:28 CEST

Degraded performance - Transactions API

Resolved - This incident has been resolved.
Jun 17, 13:30 CEST

Update - We are continuing to monitor for any further issues.
Jun 17, 11:59 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 11:55 CEST

Update - We are continuing to investigate this issue.
Jun 17, 11:41 CEST

Investigating - Our Transactions API is experiencing degraded performance.
Our engineers are looking into this.
Jun 17, 11:34 CEST

Jun 16, 2026

No incidents reported.

Jun 15, 2026

Degraded performance Agent Inbox - Message processing delayed

Resolved - This incident has been resolved.
Jun 15, 22:09 CEST

Monitoring - All delayed task have now been processed. We will continue to monitor to make sure no new issues arise.
Jun 15, 17:28 CEST

Identified - Processing of new in and outgoing traffic is resumed successfully.
We are still processing delayed tasks at the moment.
Jun 15, 16:27 CEST

Update - We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.
Jun 15, 15:41 CEST

Update - We are continuing to investigate this issue.
Jun 15, 15:05 CEST

Investigating - We are currently investigating this issue.
Jun 15, 14:56 CEST

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

WhatsApp Business is currently experiencing an outage

Resolved - This incident has been resolved.
Jun 12, 19:07 CEST

Monitoring - Update 18:40 CEST – WhatsApp Business Messaging service is currently restored. We are continuing to monitor the situation.
Jun 12, 18:44 CEST

Update - Update 16:30 CEST - Meta has acknowledged the issue on their WhatsApp Business Platform. We will continue to monitor the situation and update this page once resolved.
Jun 12, 16:39 CEST

Update - We are continuing to investigate this issue.
Jun 12, 16:06 CEST

Investigating - Since 15:30 CEST, we are experiencing issues affecting WhatsApp Business.

We are monitoring the situation closely and will provide updates as more information becomes available. We apologize for any inconvenience.
Jun 12, 16:06 CEST

Operator Processing Delay - Belgium - Mobistar / Orange

Resolved - This incident has been resolved.
Jun 12, 16:08 CEST

Identified - We are currently experiencing processing delays to BE - Mobistar / Orange affecting MT traffic. We are working on resolving the incident.
Jun 12, 11:13 CEST

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

Operator Service Interuption - ODIDO NL (20416)

Resolved - This incident has been resolved.
Jun 9, 13:38 CEST

Update - We are continuing to monitor for any further issues.
Jun 9, 08:22 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 08:22 CEST

Identified - The issue has been identified and a fix is being implemented.
Jun 9, 08:10 CEST

Investigating - We are currently investigating this issue.
Jun 9, 08:03 CEST

Jun 8, 2026

Degraded performance - Message processing degraded

Resolved - This incident has been resolved.
Jun 8, 18:28 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 8, 17:22 CEST

Investigating - Message processing performance is currently degraded. High-priority traffic is not affected. We are currently investigating the issue.
Jun 8, 17:03 CEST

HALO - degraded performance

Resolved - This incident has been resolved.
Jun 8, 12:53 CEST

Investigating - We are currently investigating degraded performance affecting HALO.
Response times have increased significantly, resulting in reduced service availability.

Our team is actively investigating the root cause. Further updates will follow.
Jun 8, 12:05 CEST

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.