where is my data

Sync has been mostly usable the past 2 yrs and now all my data is randomly gone. I had a android and desktop syncing and nothing else. Are there backups or previous versi… (read more)

Sync has been mostly usable the past 2 yrs and now all my data is randomly gone. I had a android and desktop syncing and nothing else. Are there backups or previous versions of saved data? This right here is what I feared for so many years.... Where's my data? Don't send me generic answers. Is there a backup on a server or not? If so give it up

Asked by ffsync 2 hours ago

sync deleted my data

Randomly deleted everything. No new device added, no password change (wish is ridiculous y'all aren't sharp enough to create an encryption mechanism that doesn't delete o… (read more)

Randomly deleted everything. No new device added, no password change (wish is ridiculous y'all aren't sharp enough to create an encryption mechanism that doesn't delete on pass change), no device removed. Years of 1 desktop and 1 Android. How do I get it back from the servers? I don't care if it's encrypted. I just lost 10 yrs of bookmarks. Don't send me fluff or bs answers that tech noobs accept

Asked by ffsync 10 hours ago

Last reply by ffsync 4 hours ago

missing bookmarks

I use Firefox as my default browser for my PC, Mac and Android phone. Suddenly, all of my bookmarks and home screen shortcuts have disappeared... I'm guessing after an u… (read more)

I use Firefox as my default browser for my PC, Mac and Android phone. Suddenly, all of my bookmarks and home screen shortcuts have disappeared... I'm guessing after an update. I'm also guessing I'm not the first person with this issue I have tried syncing multiple times as well as uninstall and reinstall... Nothing, they are all gone. They are all still there on my PC versions. Can't find any tab for bookmark backups, Can you help me get these back?

Asked by Marty 5 hours ago

Camera is on notification doesn't disappear after closing tab

I used camera inside a tab and then closed the tab. I get the "Tap to open the tab that's using your camera." notification. If I tap it redirects me to home page in Firef… (read more)

I used camera inside a tab and then closed the tab. I get the "Tap to open the tab that's using your camera." notification. If I tap it redirects me to home page in Firefox. If I swipe right or left won't close the notification (seems to be glued).

It's the second time I'm confronting this. It disappears only if I restart the phone.

Asked by florea 6 hours ago

How do I control resolution or maximize in Firefox for Android

A site I use, bestcrosswords.com, has been acting weirdly since late on 11/18. Instead of the highlighting changing with the active word, the highlighting has gone comple… (read more)

A site I use, bestcrosswords.com, has been acting weirdly since late on 11/18. Instead of the highlighting changing with the active word, the highlighting has gone completely haywire. I have already posted regarding that and filed a bug report (the problem does not occur in DuckDuckGo), but the site has started giving a suggestion I cannot follow.

Please see the image. I can see how the suggestion works on a desktop, but not a phone. Please forgive me if it's considered too obvious to document, but despite searching the phone's software and the Web for advice, I cannot find anyway to follow the site's suggestion.

Could someone clarify the point for me?

Thank you.

Asked by khindall 7 hours ago

[Bug] Android Download Cancelled When Firefox is Swiped from Recent Apps (Fenix)

Description of the Issue ​When I start a file download (especially a large file) in Firefox for Android and then use the Recent Apps/Overview screen to swipe the Firefox … (read more)

Description of the Issue ​When I start a file download (especially a large file) in Firefox for Android and then use the Recent Apps/Overview screen to swipe the Firefox app away (closing the app), the download process is immediately cancelled and cannot be resumed. ​Expected Behavior ​An active, background download should continue running even if the user closes the main Firefox application window by swiping it away from the Recent Apps list, or it should at least become a resumable failed download. Many other Android apps (like Chrome, dedicated download managers, or media players) can maintain active background tasks even when swiped from recents. ​Steps to Reproduce ​Open Firefox for Android. ​Navigate to a website with a large file (e.g., a 200MB test file). ​Start the download and confirm it is active (visible in the notification panel). ​Press the Home button (or swipe up) to go to the main home screen. ​Open the Recent Apps / Overview screen. ​Swipe the Firefox app card away to close it completely. ​Check the Android notification panel and the Firefox Downloads history. ​Actual Result ​The active download is immediately and permanently cancelled. It must be started again from the beginning, leading to data waste and user frustration, especially on slow or unstable connections.

Asked by priyamp9415 14 hours ago

Firefox (Android) Keeps Reloading Sites When Switching Apps

When switching apps from Firefox to other apps, it almost always reloads the webpage. This is annoying in the certain scenarios 1. After I enter my username, it goes to … (read more)

When switching apps from Firefox to other apps, it almost always reloads the webpage. This is annoying in the certain scenarios

1. After I enter my username, it goes to a password page. I switch app to my password manager to copy my password. Comes back to Firefox and it refreshes, going back to username screen. Impossible to login. 2. After I enter my username and password, I need to go to SMS or Outlook app or Authenticator app to obtain the MFA code. Comes back to Firefox and it refreshes, going back to the login screen. Impossible to login.

This happens to various websites. I have no issue with Chrome or Brave on the same phone. I even tried terminating all apps leaving with just Firefox and the same symptom happens. Memory is sufficient, my phone has 12GB of RAM.

Asked by alanwolfen 16 hours ago

Android apk download safety

Hi Mozilla community. I wanted to pose this question based on years of d/l's of a specific community built game Unciv (on github). The repo and experience are cleanly ma… (read more)

Hi Mozilla community. I wanted to pose this question based on years of d/l's of a specific community built game Unciv (on github).

The repo and experience are cleanly maintained by competent devs. Releases are provided for several platforms, including as an Android signed apk.

I tend to keep up with the latest release rather than waiting for a new version on Google Play. This implies download of the apk, install. Firefox puts significant scrutiny on this signed apk, downloaded from a generally safe site (github), from a repo with ~10k ⭐'s.

I feel Firefox could be a bit more coherent in its security compulsiveness (which is not unreasonable to have). Of the above, starting with the signed apk, this is a practical opportunity to have a checkbox for an allowance sidestepping excessive scrutiny in future downloads that fulfills the download phenotype. Because change is implicit, a failure on the phenotype check could trigger a notice with check, a shifted allowance in the phenotype identity, versus compounded.

diligence check: I posed the above to gpt 4 & 5.1, answer there is this can't happen without some work (for android), but has merit. Posing q.

Asked by hackedpassword 20 hours ago

Hanging on starting new tabs

Frequently when switching tabs or opening the app to start a new search, when I've typed in my URL or search, it just hangs on a gray or black screen. Eventually the page… (read more)

Frequently when switching tabs or opening the app to start a new search, when I've typed in my URL or search, it just hangs on a gray or black screen. Eventually the page does start loading with the rainbow progress bar and the page loads.

I've turned off extensions, it doesn't seem to be that.

Asked by matthew58 1 day ago

I can't sync my Facebook password

ESET advised me to change my Facebook password. I decided to accept a randomly generated password so I can't remember it - I had to manually edit it in Firefox Password … (read more)

ESET advised me to change my Facebook password. I decided to accept a randomly generated password so I can't remember it - I had to manually edit it in Firefox Password Manager on my desktop. I have reinstalled Firefox on my Android phone and successfully SYNCed it to the desktop, but Facebook keeps trying to use the old password.

Asked by d_awdry 1 day ago

Android sync data issue

I was thinking use clear data to free up some space for my storage, so I sync with sync 0 min ago display. I log back in, everything disappear. Little stressed. Anyway to… (read more)

I was thinking use clear data to free up some space for my storage, so I sync with sync 0 min ago display. I log back in, everything disappear. Little stressed. Anyway to get back my data?


Other info: Before press sync, did display sync 3 min ago, after press sync, display sync 0 min ago

Account only use on Android, doesn't sync to other device

Asked by jimyao64 1 day ago

Last reply by jimyao64 1 day ago

Why can't I Google SSO from a webview from the Stash Invest app but when I open the webview in Firefox, Google SSO works fine?

This is all on my Android phone but I use the Stash app for investing here https://www.stash.com/ but the Google SSO button redirects me to https://accounts.google.com/gs… (read more)

This is all on my Android phone but I use the Stash app for investing here https://www.stash.com/ but the Google SSO button redirects me to https://accounts.google.com/gsi/transform with a blank screen and nothing happens. If I instead open the webview in Firefox as part of the browser app, then Google SSO works fine for me. Since it works in Firefox as a browser it seems to me this must be a bug in Firefox when in a webview. Any idea what's going on?

Asked by convertbeginner 1 day ago

FireFox Android Lost Tabs

I am using an outdated Android FireFox Browser 120.1.1 (Build #2015990546), 287644eb76+ GV: 120.0.2-20231208211905 AS: 120.0.2 I think it was downloaded December 2023, … (read more)

I am using an outdated Android FireFox Browser

120.1.1 (Build #2015990546), 287644eb76+ GV: 120.0.2-20231208211905 AS: 120.0.2

I think it was downloaded December 2023, never updated (for fear of losing tabs).... In Late November 2025 (recently), I opened a link in my FaceBook app (as usual, not the first time, at all), the link followed to the FireFox app and only that page appeared in my tabs- ALL OF MY TABS that were building and being saved for 2 years just suddenly vanished, and, quietly!!!!

I am using a tablet and I it has never been rooted.... I do have some knowledge in Windows data recovery, managing sessions through Windows/Android platforms through extensions, JSON files, and the Windows backup folders....

Can anyone help me, based on all info provided????

Asked by marcelliot28 1 day ago