Teams drag-and-drop upload fails only from macOS screenshot thumbnail / markup window
I’m encountering a reproducible issue with Microsoft Teams file uploads that appears to be specific to the drag-and-drop source on macOS. Steps to reproduce On macOS, take a screenshot using: Cmd + Shift + 4 or Cmd + Shift + 5 When the floating screenshot thumbnail / markup window appears (bottom-right of screen), do not save the file manually Drag the screenshot directly from the floating thumbnail or markup window Drop it into the Teams message compose box in: a 1:1 chat, or a group chat Result Upload gets stuck on Uploading Environment macOS Teams Web (Chrome) Teams macOS desktop app
Best AI Agent for HR in Microsoft Teams?
So our HR team is looking for an AI agent tool that fits into our HR processes, such as performance reviews, 360 feedback, policy management, etc. We've messed around with Copilot and while it has been solid for productivity overall, it doesn't quite handle the HR processes. Any recommendations?
Unable to remove old account sing up form Teams on Mac OS
I cannot remove an old sing account from Teams on Mac OS. I have to delete the keychain, I delete the temp folder, and remove and reinstall Teams, and the old account is still there. I have a case open with the Microsoft team, and they cannot figure it out. Where is the login info store, and why has Microsoft not provided a solution where users can remove accounts as easily as they can add? Please help!Unleashing the power of agents in Microsoft Planner
In today's fast-paced world, AI has become an essential tool for enhancing productivity and efficiency. We are committed to empowering our users with innovative solutions that simplify their work processes, and we’re thrilled to introduce the latest updates to Microsoft Planner, designed to leverage the power of Copilot and agents to streamline project management and task organization. With the recent announcement of Project Manager agent, rolling out in public preview in the Planner app in Microsoft Teams, and the rollout of the new Planner for the web, we are bringing you a comprehensive suite of tools to help you and your team achieve more with less effort. We invite you to explore these exciting new features and discover how they can transform the way you work. Introducing Project Manager agent Project Manager agent is a new AI-powered agent designed to enhance your planning experience by acting as a virtual project manager within your plans. Project Manager agent is built to streamline your planning process, empowering you to focus on the strategic aspects of your work while it handles some of the tasks on your behalf. It is the latest development in enhancing and transforming team collaboration with AI in Planner. Earlier this year, we introduced Copilot in Planner (preview) as a personal companion experience designed to work alongside your planner workflow. With Project Manager agent, we’re now bringing AI capabilities directly into your plans, allowing you to interact with the agent as an integral part of your plan. Project Manager agent takes your goals and automatically breaks them down into actionable tasks. But it doesn’t stop there, it can also execute these tasks on your behalf. By managing the plan and executing tasks, the agent enables you to focus on impactful decisions while it contributes directly to the success of your project. When you start a plan with Project Manager agent, it guides you to define a goal you want to achieve (for example, conducting research on a specific topic). The agent will then generate all the necessary tasks for the research topic. Assign these tasks to the agent, and it will execute on them, providing detailed output that is automatically captured in a Loop page embedded within each task. All members of the plan can collaborate directly within the Loop page, exchanging comments and feedback with the Project Manager agent. Upon selecting Regenerate, the agent incorporates the feedback and generates a refined response, improving the task outcomes. At any point, if Project Manager agent does not have adequate information to generate necessary output, it will even ask clarifying questions that will allow it to provide better responses. You will notice that Project Manager agent is capable of contributing at every step of your plan, delivering value throughout the process. This comes with a new Project Manager View in Planner—your hub for setting goals, generating tasks, and showcasing the execution status. This intuitive interface lets you set your project goals and generate tasks, assign tasks to team members or the agent for execution and track progress and statuses in real time. Additionally, in the board view, you can also group tasks by Project Manager, which shows all the Project manager tasks and status in the appropriate buckets. At its core, the Project Manager agent runs on the Multi-Agent Runtime Service (MARS), a platform built on Microsoft Autogen. MARS leverages specialized agents with unique expertise, enabling the Project Manager agent to perform effectively across diverse scenarios. See the blog post to learn more about how Project Manager agent and MARS function. To help you get started, we’ve provided predefined, customizable templates on various topics, allowing you to quickly kickstart a Project Manager plan and easily tailor it to meet your specific goals. Once you’ve selected a template, you can modify the plan to align with your specific needs and goals, ensuring it meets your unique requirements while leveraging the agent’s capabilities for streamlined execution. From idea, to plan, to done, the Project Manager agent is your trusted partner, ensuring every aspect of your plan is managed seamlessly. We’re also introducing the Microsoft Whiteboard canvas in Planner! This new feature allows you and your team to brainstorm directly within the context of your plan. Upon creating a new plan with the Project Manager agent, you will now see a Whiteboard tab in the plan. Whiteboard offers a dynamic and collaborative canvas within Planner, allowing users to easily convert ideas into tasks and streamline workflow from ideation to action. In the canvas, you and your team can engage in real-time collaboration using inking, sticky notes, and templates. With the Planner integration, you can quickly convert your notes to tasks in one click, directly adding them to your plan. We’re excited to bring these powerful tools to your planning experience, and we can’t wait to see the impact of the Project Manager agent in your daily workflows! The new Project Manager agent will be rolling out to public preview in the Planner app in Teams in the coming weeks. To explore these capabilities, customers are required to have a Microsoft 365 Copilot license and also need to ensure their current Microsoft 365 licensing allows them access to Microsoft Loop. As this is a preview release, please note that the features may evolve based on user feedback and ongoing improvements. Initially, Project Manager agent will support English language as the interaction medium, and other languages in the future. We’d love for you to try it out and share your thoughts to help shape its future development! Please select the thumbs up or thumbs down button in the Project Manager view or in the Task details to share what you think about the experience. In addition, we are announcing two more capabilities that will be coming soon to Microsoft Planner: 1. Copilot in My Tasks view: This feature brings AI-powered organization and prioritization to your tasks, helping users effectively manage their backlog and enabling them to stay on top of what matters most. 2. Automated status report emails: Provides the capability to automatically generate a status email from your plans, streamlining the process of sharing weekly updates so you can spend less time on emails and more time moving projects forward. We expect these features to be available for our customers to try early 2025. Join us at Microsoft Ignite to learn more about Project Manager agent in our breakout session, "Boost productivity with Copilot in Microsoft 365 apps." Try Planner for the web today! The new Planner for the web is now available! This marks another major milestone in the Planner journey that we announced last November at Ignite. In April, we launched the new Planner app in Microsoft Teams, and now we've completed the rollout with Planner for the web. Planner for the web now brings together the simplicity of Microsoft To Do, the collaboration of Planner, the power of Project for the web, and the intelligence of Microsoft 365 Copilot into a simple, familiar experience. Discover a new way to manage tasks for individual plans, team initiatives, and larger scale project management aligned to goals and key strategic objectives. We’re excited for you to try it out and share your thoughts. Thanks to your ongoing feedback, we’re continuing to roll out bug fixes and new enhancements regularly to both Planner in Teams and Planner for the Web. We have more exciting updates coming soon including the availability of Planner for the web in GCC, a new board view in the My Tasks view, an updated experience for the Planner app in Teams channels, and more. Check in regularly on the roadmap to learn about what’s coming. Explore the new Portfolios feature The frequently requested Portfolios feature is also rolling out in the Planner app in Teams and will start rolling out in the new Planner for the web app in the coming weeks! This powerful addition is designed to help you effortlessly manage and track progress across multiple plans. With Portfolios, you can now get a consolidated view of all your premium plans and tasks, ensuring nothing slips through the cracks. Whether you're coordinating between teams or looking for a top-down perspective, Portfolios in Planner makes it all possible in one location, streamlining workflows and enhancing collaboration. Join our session at Microsoft Ignite We are eager to share more details about these exciting updates during our session at Microsoft Ignite! Join us as we dive deeper into the new features and capabilities of Planner, and learn how they can elevate your teamwork. Don't miss this opportunity to connect with our team and get a firsthand look at what's new. Share your feedback Your feedback helps inform our feature updates and we look forward to hearing from you as you try out the new Planner! Provide feedback by using the Feedback button in the top right corner of the Planner app. We also encourage you to share any features you want to see in the app by adding it to our Planner Feedback Portal. Learn more Check out the recently refreshed Planner adoption page. Sign up to receive future communication about Planner. Check out the Microsoft 365 roadmap for feature descriptions and estimated release dates for Planner. Watch Planner demos for inspiration on how to get the most out of the new Planner app in Microsoft Teams. Watch the recording from September's What’s New and What’s Coming Next + AMA about the new Planner. Visit the Planner help page to learn more about the capabilities in the new Planner.Apps notification settings missing in Teams settings
Hello Teams Community, I'm facing a strange issue with App notifications in Microsoft Teams. I've already researched this and found nothing. I've opened a Microsoft case and I'm waiting for an answer but it's taking longer than expected. So, I'm turning to you for expedited help! Scenario: You're an administrator in Teams. You've applied a setup policy for a pinned app like Viva Engage. After the policy is applied and the tool is launched, users complain that notifications are either too frequent or not frequent enough. You direct them to the Teams Notification and activity settings to control app notifications. The users go to Teams notification settings but report back to you that the App section of Teams settings doesn't exist. Problem Statement: Microsoft explicitly states in their documentation that in order for the App notifications section to appear, you must first add an app yourself within Teams and get at least one notification. But relying on users to add an app, somehow create a notification, and then remove it, just to access App notifications is impractical and would never work. Desired Outcome: I'm looking for a way to bypass this prerequisite and force the Apps section to appear in the Notifications and activity section without any user action whenever an app is pinned in the Teams admin center with a setup policy. I'm hoping this can work with any app, not just Viva Engage. Any help is appreciated. Thanks, Teams experts! -RobFrom Threads to Workflows: Microsoft Teams Features That Boost Everyone’s Productivity
Organizations are looking to achieve more—and need tools that help them work faster, simpler, and smarter. Guided by customer feedback, Microsoft Teams continues to evolve. Earlier this year, we launched the new chat and channels experience: a unified, streamlined interface that brings simplicity by default, with powerful capabilities just a click away. We’re introducing the next wave of innovations in Teams, with features like threads, multiple emoji reactions, and emoji-triggered workflows. These updates help make collaboration more open and organized, bringing together people and, increasingly, AI agents. They also boost personal productivity by automating routine tasks and enabling you to adapt Teams to your work style. Threads in channels, something many users will be familiar with, are a key part of this evolution. It combines the simplicity of chat-like conversations with the structure, durability, and manageability of channels—helping you stay on top of the information that matters most without getting overwhelmed. Let’s take a look. Enhance group collaboration Efficient collaboration moves work forward—and seamless communication is key. Teams need to share knowledge, brainstorm ideas, and resolve challenges quickly. But in today’s fast-paced, always-on-work environment, the workday can feel like a blur. The Work Trend Index calls this the “infinite workday”—where the workday is stretched and attention is constantly under pressure. To help with this challenge, we’re introducing threads in channels—to make collaboration more efficient and focused. With threads, you can reply directly to specific messages, keeping related conversations grouped together without disrupting the main flow. This preserves context and order, making it easier to stay up to date, while allowing for in-depth discussions. You can follow the threads that matter most to you, and when an important update or decision is made, you can send it back to the main conversation, so everyone stays aligned without requiring them to sift through every reply. The Followed Threads view brings all your followed conversations into one interactive list. You can quickly access all your threads, triage and respond—without jumping between channels. And when you're done with a thread, unfollow it to stop receiving future updates. By default, you’ll only follow threads you’ve started, replied to, been mentioned in, or explicitly chosen to follow. ‘Follow’ helps you stay engaged with key conversations, without unnecessary interruptions. The new threads layout complements the existing post layout. While posts are ideal for announcements and broad updates, threads are a better fit with dynamic, scaled collaboration. When creating a new channel, select between threads or posts layout, and don’t worry, this can be changed later without loss of fidelity. By setting up dedicated channels for each project, you can keep stakeholders, files, and updates all in one place—making teamwork more connected, transparent, and efficient. Apps are supported in the threads layout. Bots can start new threads, read messages and respond within a thread, just like a teammate. Channel meetings and ‘meet now’ are supported too, with each meeting getting its own thread to keep content grouped together and easy to find. Threads in channels are now in public preview. Your work isn't limited to just a desktop, so we will bring threads in channels to all devices for seamless productivity, including desktop, mobile, iOS, and Android. Threads in channels is now in public preview. Threads help you keep context while reducing clutter, and emojis help build meaningful connection. In a hybrid workforce, being able to express yourself on Teams helps strengthen team culture. You can now react with multiple reactions per message, enhancing your ability to express a wide range of emotions effectively. For example, react with✅ and 🙏 to convey appreciation and alignment without extra replies. And with custom emojis, introduced last year, your team can reflect its unique identity, from inside jokes to branded visuals, making interactions more personal and fun. Multiple emojis per message is now in public preview. Boost personal productivity Staying productive and meeting deadlines is critical. With the right tools, you can spend less time on repetitive tasks and more time driving impact. These new features let you tailor Teams to your needs, helping you make meaningful progress where it counts. You can now trigger workflows with emojis by reacting to messages in a chat or channel—streamlining tasks, reducing manual follow-ups, and speeding up responses. For example, reacting with ❗️can escalate a support issue by creating a helpdesk ticket, while 👀 can forward a message to the right channel. This helps ensure urgent items are addressed quickly and without a manual follow-up. Use emojis to automate DevOps, incident response, team collaboration, and more with the Workflows app. This is now available in public preview. Slash commands in Teams are getting more powerful. With support for multi-step inputs, you can now complete more complex tasks—like searching for a GIF, or jumping directly to a channel using /goto—without ever leaving your chat. These enhancements help you move faster and stay in the flow. Slash commands enhancements are now in public preview. Customize your keyboard shortcuts in Teams to work the way that’s most intuitive to you. Whether you're used to shortcuts from other tools or have your own workflow preferences, you can now set commands that match your habits—helping you work efficiently. To set it, open Keyboard shortcuts from the top bar menu (•••), and enter your own custom commands. Customize your keyboard shortcut is available in public preview. What’s next These latest Teams updates help you spend less time managing work and more time making progress. By cutting distractions, streamlining communication, and automating tasks, we’re helping you reclaim focus in a world where the workday often feels infinite. Teams enables people and agents to work together through secure, collaborative AI — from Copilot integration to agents created with Teams AI library, Copilot Studio, SharePoint, and more. The new threads layout helps bring together the right mix of people and agents for every step of the project, while keeping discussions focused and organized. We recently announced Model Context Protocol (MCP) and Agent to Agent Communication (A2A) support which allows developers to build more comprehensive agents that can talk to one another. These updates are just the beginning of enhancing human and agent interaction in Teams and there’s much more to come. Ready to try it out? Visit Microsoft adoption to learn more, or head to the Teams app to start using these features in public preview today.Announcing Compliance Recording ISV Support for Call Queues in Microsoft Teams Phone
We’re excited to announce Teams Phone now supports third-party ISV compliance recording at the call queue level, making policy-based recording simpler, more automated, and easier to manage. What’s New? Compliance recording for call queues enables organizations to use third-party solutions to record the entirety of call queue calls, supporting regulatory compliance and a seamless caller experience. User-level compliance recording isn't supported for call queues, which can cause overlapping announcements and disrupt user experience. This new feature helps simplify management across large enterprises, support dynamic rep membership, and improve regulatory compliance through seamless integration. Admins can easily apply the policy to ensure that all calls for a specific queue are recorded. Highlights: Less administration overhead: Calls are recorded at the call queue level, not at individual participant level, ensuring less administration overhead. Conference-mode only: Available exclusively for conference-mode call queues. Improved caller experience: Eliminates redundant announcements and ensures the recorder is present before the agent joins. Customizable announcements: Configure a custom message to inform callers that their call “may” be recorded, played after the initial greeting and in tandem with recorder invitation which results in faster connection times. How to Configure Compliance Recording for Call Queues Initial setup: Provision the third-party compliance recording solution in your tenant. Microsoft offers a Teams certification program for compliance recording vendors, learn more. Configuration is applied at the call queue level, not per user. Use the following PowerShell cmdlets for setup: New-CsComplianceRecordingForCallQueueTemplate Set-CsComplianceRecordingForCallQueueTemplate Remove-CsComplianceRecordingForCallQueueTemplate New-CsCallQueue Set-CsCallQueue Options include: On/off switch for the feature List of compliance recording applications (with strict/optional toggles and high-availability options) Custom recording announcement (text-to-speech or audio file) -BotApplicationInstanceObjectId field set to the object ID from Get-CsOnlineApplicationInstance Paired application configuration for high availability Note: Configuring via Teams admin center is planned for a future release. Feature Limitations and Intersections Only available for conference-mode call queues (not transfer-mode or outgoing on-behalf-of scenarios). Standard compliance recording policies assigned to agents are ignored when the agent joins as part of a queue enabled for this feature. Some advanced features (call chaining, custom banners, grouping) are not initially supported. Questions or Feedback? For more detailed configuration steps and technical guidance, please refer to the official documentation or discuss with your third-party compliance recording solution partner to ensure it is enabled on your recording platform. The feature must be activated by your partner before it can be used in your environment.How to Manage Teams Permissions and Privacy Settings
Managing Teams permissions and privacy settings is not just an IT task—it’s a critical part of maintaining productivity, security, and trust within your organization. In this blog, we’ll explore how Teams permissions work, why privacy settings matter, and practical steps you can take to manage them effectively. https://dellenny.com/how-to-manage-teams-permissions-and-privacy-settings/How To Use Sensitivity Labels in Microsoft Teams (Step-by-Step Guide)
Sensitivity labels help organizations protect data by controlling how information is accessed, shared, and stored. If you’re using Microsoft Teams and want to keep confidential conversations, files, and meetings secure, learning how to use sensitivity labels is essential. In this blog , we’ll walk through what sensitivity labels are, why they matter, and how to use sensitivity labels in Teams step by step, even if you’re not a technical expert. https://dellenny.com/how-to-use-sensitivity-labels-in-microsoft-teams-step-by-step-guide/