REVENUE LEAK RECOVERY FOR SMALL SAAS · STRIPE & LEMON SQUEEZY
ChurnNote helps Stripe and Lemon Squeezy founders catch churn risk early, save customers at the cancel moment, recover failed payments, and learn exactly why customers leave.
$12/month. No revenue cut. Try free before connecting Stripe or Lemon Squeezy.
Churn risk detected
RadarSarah has not logged in for 21 days
Cancel flow shown
Cancel FlowSarah clicked “Cancel”
Reply analyzed
Reply Intelligence“Loved the product, but we needed team permissions.”
Win-back trigger: Team permissions shipped
By the time your billing dashboard says “cancelled,” the real chance to act may already be over. The cancellation is not the only leak. The missed signals before it, and the missed follow-up after it, are where revenue quietly disappears.
ChurnNote works before the cancel click, during the cancel moment, and after the customer leaves.
Catch the warning signs, save customers at the cancel moment, and learn why lost customers left, without another bloated dashboard.
Churn Radar spots risk early
See inactivity, failed payments, abandoned cancel flows, and scheduled cancellations before they turn into lost MRR.
Failed payment recovery
Catch involuntary churn before the subscription disappears.
Smart Cancel Flow captures the reason
One question, asked the moment they click cancel.
Show the right save offer
Offer a pause, downgrade, discount, or simple fallback based on why they are leaving.
Turn replies into clear churn reasons
See why they left, how recoverable they are, and what to do next.
Win back when something changes
Follow up when you ship the missing feature, launch a cheaper plan, or fix the issue.
Detect risk → save at cancel → recover failed payments → understand reasons → win back when something changes.
Not a survey. Not a form. Just a short email that feels like it came from the founder, so customers are more likely to tell you why they left.
From: Alex <[email protected]>
Subject: quick question
From: [email protected]
Subject: Re: quick question
That reply is worth more than any exit survey, and Sarah might just come back.
Send from your own domain with Custom SMTP, or let ChurnNote send on your behalf until you connect it.
Ship-to-Recover
Failed-payment tools stop at payment retries. Ship-to-Recover turns the work you were going to do anyway, building your product, into recovered revenue.
Cancel-flow answers and exit-email replies become structured reasons: the feature, the price, the competitor.
Build the thing customers asked for. Mark it shipped in ChurnNote in one click.
ChurnNote drafts a personal win-back for exactly the customers who asked, and credits recovered MRR to that ship.
See what happened, what the customer said, why they left, and when they're worth reaching back out to.
Sarah Kim
Apr 1 · 3:12 PM
Subscription cancelled
$49/mo · Pro plan · 4 months
Apr 1 · 3:27 PM
Exit email sent
Subject: quick question
Apr 2 · 10:05 AM
Customer replied
“I switched to ToolX because they had the Slack integration I needed...”
Apr 2 · 10:05 AM
Grouped: Missing feature
Waiting for product change
Apr 14 · 9:02 AM
You recorded: Slack integration shipped → Win-back drafted for review
Every reply becomes a timeline. Reason grouped, action recorded, follow-up queued.
See who is at risk, who tried to cancel, who replied, and who is ready to win back.
At-risk MRR
$1,840
across 6 customers
Cancel saves
5
$640 saved this month
Top churn reason
Pricing
38% of replies
Win-backs ready
3
$420 recoverable
Recent churn activity
“Missing Slack integration”
“Stuck in cancel flow”
“No activity 14 days”
“Card retried successfully”
Slack alerts
Connect Slack with one webhook and get alerts for churn risk, abandoned cancel flows, failed payments, accepted offers, and win-back opportunities.
#churn-alerts
High-risk customer
Sarah Kim · no activity for 18 days · $49/mo
Cancel flow abandoned
James Chen started cancel, didn't finish
Offer accepted
Maria Lopez took the 20% discount · saved
Failed payment recovered
+$99 MRR · card updated
How it works
Connect billing once. ChurnNote detects failed payments, cancel attempts, inactive customers, and cancellation replies, then routes each signal to the right recovery workflow.
Step 01
Add a read-only Stripe or Lemon Squeezy connection and run your free Churn Leak Report before committing to anything.
Read-only · revoke anytime · no card data
Step 02
Failed payments, scheduled cancellations, abandoned cancel flows, inactive customers, downgrades, and cancellation replies.
Automatic · works day one
Step 03
Failed payments get recovery emails. Cancel attempts get save offers. Cancellation replies become churn reasons and win-back triggers.
Reason-based · no manual triage
Step 04
Track saved customers, recovered payments, churn reasons, and win-back opportunities in one place.
Saves · recovered MRR · win-backs
Built for Stripe and Lemon Squeezy SaaS founders
ChurnNote connects to Stripe or Lemon Squeezy, detects subscription cancellations, sends plain-text exit emails, collects honest cancellation feedback, groups churn reasons, and helps you follow up with customers who may come back.
Cancellation recovery
Voluntary churn
Customer hit cancel intentionally. ChurnNote listens for customer.subscription.deleted, sends a founder-style email from your own domain with Custom SMTP (or through ChurnNote until you connect it), captures the reason, and queues the win-back when you ship the fix.
Failed payment recovery
Involuntary churn
Card declined. ChurnNote runs a 3-email recovery sequence with fresh hosted invoice links. The customer updates payment, the subscription is saved.
Most tools cover one or the other. ChurnNote covers both, at $12/mo flat, no per-event fees, no percentage of recovered revenue.
Retries recover cards. They don't tell you why customers cancel, what to ship, or who comes back when you do. ChurnNote covers the whole leak.
"Basic dunning tools" means the category of retry-and-email payment recovery products, not any specific vendor.
10-30%
Reply rate for personal emails vs <2% for surveys
60s
To connect Stripe and start listening for cancellations
$12
/month flat. Most churn tools charge $79+
Surveys get ignored. Automated NPS emails get deleted. A short, personal email from the founder? People actually reply. And tell you the truth.
ChurnNote is $12/mo. Win back one $49/mo customer for a year and that's $588 recovered. A 4x return from a single email.
$12/mo in→$588/yr out
Early founders are using ChurnNote to catch churn leaks before they disappear.
Detects failed payments
3-email recovery with fresh payment links
Captures cancellation reasons
Cancel flow + exit-email replies, categorized
Drafts recovery emails
Founder-style, reviewed before anything sends
Tracks recovered revenue
Credited to the exact ship that won them back
One plan. Every feature. No revenue cut, no per-event fees, no enterprise pricing.
$12/month
Includes a real Churn Leak Report after signup.
One saved $29/month customer can pay for more than 2 years of ChurnNote.
Start recoveringSaaS churn prevention software helps founders reduce avoidable cancellations before they happen. It detects at-risk customers, recovers failed payments, gives customers the right save path at the cancel moment, and helps you understand why people leave. ChurnNote does all of this for Stripe and Lemon Squeezy founders in one $12/month plan, then adds product-change win-backs for the customers who do leave.
ChurnNote includes a Smart Cancel Flow that asks why a customer is leaving and shows a reason-based save path (pause, downgrade, discount, setup help, or a safe fallback cancellation). But it also adds Churn Radar for at-risk detection, failed payment recovery, reply intelligence, and product-change win-backs — so it covers more of the retention loop than a standalone cancel flow tool.
The most reliable way is to email them personally the moment they cancel and ask one open question. Plain-text emails written in the founder's voice get 10-30% reply rates with honest, detailed answers. Cancel-flow surveys typically produce under 2% replies, mostly rushed dropdown responses. ChurnNote automates this loop: detects the Stripe or Lemon Squeezy cancellation, sends a founder-style email from your own domain with Custom SMTP (or through ChurnNote until you connect it), captures the reply, and groups the reason (pricing, missing feature, switched tool, timing, bad experience).
The follow-ups that work aren't generic 'we miss you' broadcasts. They reference the specific reason the customer left and a real change that addresses it. ChurnNote captures each cancellation reason, then queues a tailored win-back when you record a fix, ship a feature, or launch a new plan. You review every win-back before it sends.
Generic 'we miss you' emails get ignored because nothing changed. Product-change win-back waits for the moment something actually changes. If a customer left because API access was missing, ChurnNote remembers that — and when you ship API access, it finds the customers who left for that exact reason and queues targeted win-back drafts for you to review.
Yes. Connect Stripe in about a minute and ChurnNote starts listening for cancellations and failed payments immediately.
Yes. ChurnNote integrates with Lemon Squeezy the same way it works with Stripe: detect cancellations, send the exit email, group cancellation reasons, and queue win-backs.
No tool should promise that, and ChurnNote doesn't. Some customers will always leave. ChurnNote reduces avoidable churn by spotting at-risk customers early, giving people the right save path at the cancel moment, recovering involuntary churn from failed payments, and helping you act on the real cancellation reasons.
Dunning recovers involuntary churn. The customer's card failed, they didn't choose to leave, and the fix is updating the card. Cancellation recovery handles voluntary churn. The customer hit cancel intentionally, and the fix is understanding why and following up with a real change. ChurnNote covers both. Most tools (Churn Buster, Stunning, Stripe Smart Retries) only do dunning.
Yes. For new accounts, ChurnNote can run a one-time 30-Day Recovery Sweep after you connect Stripe or Lemon Squeezy. It surfaces recent cancellations and failed payments from before ChurnNote was connected. You review and approve any old follow-ups before they are sent. After that, ChurnNote handles fresh cancellations and failed payments automatically.
Run a free Churn Leak Report and see where your SaaS is leaking recoverable revenue.
Cancel anytime. No contracts.