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      AI-first Business Process Outsourcing

      Automate your customer service, back office and processes with AI – faster, more scalable and smarter.

       

      Schedule a meeting

      ITyX Solutions is your partner for future-proof, AI-first Business Process Outsourcing — built and operated in Germany. Our AI agents are continuously optimized by a dedicated AI Ops team to deliver reliable, scalable results.

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      Efficiency starts with intelligent automation

      Automation Up to 90% automation
      AI Ops AI Ops for sustained performance
      human in the loop Human-in-the-Loop, when it matters
      Why ITyX Solutions

      The BPO model of tomorrow. In production today.

      ITyX scales outcomes. As an AI-first BPO partner, we take operational responsibility for your AI-powered processes. Intelligent AI agents handle the majority of transactions autonomously. Our AI Ops team ensures continuous improvement — data-driven, traceable, and fully controlled.
      Edge cases? Handled either by our experts or seamlessly integrated with your own teams as part of our Human-in-the-Loop approach.

      What you gain

      • Processing times reduced by up to 70%
      • Faster response times at scale
      • Relieved service and back-office teams
      • Higher quality, even as volumes grow
      • Transparent KPI-based control
      • Flexible integration of your own experts and LLMs (BYO-LLM)
      • not a pilot or experiment — stable, ongoing operations
      Services

      Modular services. Focused on efficiency. Ready for production.

      AI-Powered Customer Service

      AI-Powered Customer Service

      • Automated email and chat handling
      • Omnichannel ticket management
      • Intelligent classification and response generation
      • Integration of GPT-4, Claude, Gemini, or Mistral

      Intelligent Back-Office Automation

      • AI-based document management and OCR
      • Automated invoice processing
      • KYC and contract handling
      • Internal approval workflows (RPA + LLM)
      Intelligent Back-Office Automation
      Industry-Specific BPO Solutions

      Industry-Specific BPO Solutions

      • Insurance: claims intake, policy changes, contract processing
      • Banking & Fintech: KYC, credit checks, transaction support
      • E-commerce & Logistics: returns, delivery status, customer inquiries
      • Telecommunications: incident reporting, contract management, porting

      AI Ops as a Managed Service

      • Ongoing optimization of AI agents, managed by a dedicated AI Ops team
      • Prompt engineering, fallback management, and KPI tracking
      • Model selection and benchmarking (e.g. GPT, Claude, Gemini)
      • Bring-Your-Own-LLM supported
      • All improvements documented and aligned with GDPR requirements
      AI Ops as a Managed Service
      Implementation & Platform

      ThinkOwl implementation & AI operations platform

      We take care of setup, customization, and integration of ThinkOwl into your service or back-office environment, including:

      • Inbox, routing, and ticketing configuration
      • Human-in-the-Loop integration
      • Connectivity to Langflow, RAG frameworks, and LLMs
      • Ongoing operation and monitoring by our AI Ops teams

      Turn automation potential into operational results

      Together, we assess your processes and identify concrete opportunities for AI-driven automation you can implement today.

      Move your outsourcing strategy forward.

      Book a free cunsultation

       

      Technology follows the process — not the other way around.

      ITyX orchestrates a flexible, auditable AI stack in productive operation:

      check Bring-Your-Own-LLM or recommended models (e.g. GPT, Claude, Gemini)

      check RAG-based knowledge integration

      check ThinkOwl as an omnichannel and Human-in-the-Loop AI platform

      check Transparent KPIs and real-time monitoring


      You stay in control. We handle operations and continuous optimization.

      FOR HIGH-IMPACT BUSINESS PROCESSES

      Is ITyX the right fit for your organization?

      AI first BPO

      ITyX Solutions is designed for organizations that:

      • need to manage growing volumes of service or back-office requests efficiently

      • want to modernize and future-proof existing outsourcing models

      • seek to use AI productively, transparently, and under full operational control

      • plan to integrate their own experts or preferred AI models into automated processes

      Typical customers include mid-sized enterprises and large organizations with complex, high-volume service or back-office operations.

      Our AI-First BPO model — step by step

      1Process analyses

      We assess your service and back-office processes to identify realistic automation potential.

      2Design of custom AI agents

      We build tailored AI agents combining LLMs, workflows, and user interfaces aligned to your requirements.

      3Integration and live operation

      Your AI agents are integrated into ThinkOwl and moved into production — including Human- and Customer-in-the-Loop where required.

      4Continuous optimization through AI Ops

      Our AI Ops team continuously monitors, refines, and improves performance to ensure stable, scalable results.

      AI-first Business Process Outsourcing

      Secure. Scalable. Intelligent.

      ITyX Solutions AG is a leading provider of AI-powered Business Process Outsourcing (BPO) in Germany, delivering tailored solutions to automate customer service, back-office operations, and document-driven business processes. At the core of our approach is our AI Ops model: we operate, monitor, and continuously optimize your AI systems every day to achieve maximum automation and consistently high quality.

      Start with a free expert consultation

      Get a clear, realistic assessment of where AI can improve efficiency and reduce operational effort across your service and back-office processes.

      Schedule a meeting